Business Administration Apprentice
MIDLANDS PHYSIOTHERAPY LTD
Kidderminster (DY11 7PG)
Closes in 31 days (Thursday 30 July 2026 at 11:59pm)
Posted on 29 June 2026
Contents
Summary
Midlands Physiotherapy Ltd are looking for a highly ambitious apprentice responsible for greeting patients and assisting with the day to day administration of their busy office. This is a great opportunity to join a friendly team within a local reputable business.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 11am-5.30pm.
30 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting patients
- Answering the telephone, making appointments and passing on messages to the relevant staff
- Responding to emails
- Maintaining filing systems
- Organising and updating records
- Any other administration duties
Where you'll work
Unit 6, The Towers
Kidderminster
DY11 7PG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NCG
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be required to attend and study at Kidderminster College one day a week in order to achieve the Business Administrator Apprenticeship level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
- Confidence
- Reliable
- Great people skills
Other requirements
28 days holiday plus bank holidays
About this employer
Midlands Physiotherapy Ltd are a private physiotherapy practice with over 20 years’ experience, providing care, compassion and treatment to help their patients’ live the life and participate in the activities that they choose to do. Get Better. Feel Better. MOVE Better. Live Better. Enjoy Life.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be the opportunity to progress into a full time administrator upon successful completion of your apprenticeship.
Ask a question
The contact for this apprenticeship is:
NCG
Jack Draper
jack.draper@kidderminster.ac.uk
01562 826518
The reference code for this apprenticeship is VAC2000037440.
Apply now
Closes in 31 days (Thursday 30 July 2026 at 11:59pm)