Customer Service Apprentice

YGHP LIMITED

STAFFORDSHIRE (WS11 7FB)

Closes in 15 days (Sunday 20 September 2026 at 11:59pm)

Posted on 4 September 2026

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Summary

Apprentice will be a point of contact for clients, resolving queries, processing orders, handling complaints, and learning product knowledge.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon-Fri including 1 day release for college work in term time only (Hours to be discussed at interview)

35 hours a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will provide frontline support across:

  • Phone
  • Email
  • Digital channels

Function as a point of contact for:

  • Customer inquiries
  • Orders
  • Complaints
  • Logging information accurately into internal systems
  • Managing shared inboxes
  • Updating records

Where you'll work

UNIT 9
HEMLOCK PARK
CANNOCK
STAFFORDSHIRE
WS11 7FB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH STAFFORDSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 2-9 E-A*)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

YGHP is a market leader in the design and manufacture of high-quality heat interface units, delivering reliable and efficient solutions for modern heating systems. With a strong reputation built on performance and precision, we specialise in creating products that meet the exact demands of each project. Our ability to tailor solutions ensures that every client receives a system that integrates seamlessly, performs optimally, and stands the test of time.

 

http://www.yghp.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progress to head of customer support or customer service agent/representative. Customer service specialist.

Ask a question

The contact for this apprenticeship is:

SOUTH STAFFORDSHIRE COLLEGE

Apprenticeship Team

apprenticeships@southstaffs.ac.uk

03004562424

The reference code for this apprenticeship is VAC2000037228.

Apply now

Closes in 15 days (Sunday 20 September 2026 at 11:59pm)