Apprentice Customer Service Assistant - REF 14961

HOWARTH TIMBER & BUILDING SUPPLIES LIMITED

Rochdale (OL16 2AA)

Closes on Tuesday 15 September 2026

Posted on 19 June 2026

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Summary

Howarth Timber & Building Supplies are recruiting for an Apprentice Customer Service Assistant. The successful candidate will complete a Level 2 Customer Service Practitioner Apprenticeship over the duration of 16-months.

Wage

£19,448 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working 5 days out of 6, earliest start 8am, latest finish 9pm, Saturdays 8am - 12pm, 30-minutes break (unpaid)

44 hours a week

Start date

Tuesday 22 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To work on our plumbing & heating counter
  • Serving customers
  • Ordering stock
  • Replenishing stock racking
  • Performing stock counts
  • Any other duties deemed as reasonable within the scope of the job role

Where you'll work

Milnrow Road
Rochdale
OL16 2AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP C.I.C.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Functional skills
  • Work based learning
  • Customer Service Practitioner Apprenticeship Level 2

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Number skills
  • Team working
  • Good work ethic
  • Punctual (Lives Locally)
  • Ambitious for Progression

Other requirements

Successful candidate must be 18+ due to working 44 hours per week.

About this employer

Howarth Timber & Building Supplies, are your trusted, family-run one-stop shop for quality timber and building materials.

They proudly support both trade professionals and retail customers with an extensive range of products, expert advice, and reliable services designed to help every project run smoothly.

With a strong commitment to sustainability, competitive trade pricing, and a nationwide branch network (many with dedicated showrooms), Howarth makes it easy to find everything you need all in one place, with the service and support customers can depend on.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression onto full-time employment.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP C.I.C.

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC2000037224.

Apply now

Closes on Tuesday 15 September 2026

After signing in, you’ll apply for this apprenticeship on the company's website.