Service Operations Apprentice
PHILIPS ELECTRONICS UK LIMITED
Hampshire (GU14 6XW)
Closes in 12 days (Sunday 5 July 2026 at 11:59pm)
Posted on 22 June 2026
Contents
Summary
Joining the Services & Solutions Delivery (SSD) team in the role of Service Operations Apprentice you'll find yourself part of a UKI team of like-minded colleagues who all share a passion for creating value through customer service.
- Wage
-
£17,500 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Thursday, 9.00am - 5.15pm and Friday, 9.00am - 4.45pm
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base you'll make a difference in new and surprising ways every day, improving the lives of Philips Healthcare customers & patients
- You will be required to come into the office 3 days a week. During this time you will have a mentor to help guide you through learning the basics of the role
- Liasing with the various functions of the Service Support Centre to provide the best solution that balances the customer’s need against the business requirements
- You will be helping manage the progress of customer calls until they are resolved, communicating with various colleagues, take initiative on escalating the situation if you encounter problems meeting the service level agreement
Where you'll work
Ascent 1
Aerospace Boulevard
Farnborough
Hampshire
GU14 6XW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FARNBOROUGH COLLEGE OF TECHNOLOGY
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Other requirements
- Failure to provide qualification/exam results may result in your application being rejected
About this employer
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Careers in Logistics, planning or customer service either back – office or customer facing
Ask a question
The contact for this apprenticeship is:
FARNBOROUGH COLLEGE OF TECHNOLOGY
Business Services
business@farn-ct.ac.uk
The reference code for this apprenticeship is VAC2000037202.
Apply now
Closes in 12 days (Sunday 5 July 2026 at 11:59pm)