IT Service Desk Apprentice
848 IT SERVICES LIMITED
Stafford (ST18 0FZ)
Closes on Friday 31 July 2026
Posted on 15 June 2026
Contents
Summary
Looking to kickstart your career in tech? Join the Service Desk team at 848 IT Services as an apprentice and become the first point of contact for our customers.
You’ll help install, troubleshoot, and resolve technical issues while delivering top-tier customer service.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Normal hours of work will be based on a rotating shift pattern between 08:00 to 18:00, Monday to Friday.
Example shifts are 08:00 to 16:30, 08:30 to 17:00, 09:00 to 17:30 and 09:30 to 18:00
37 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer client calls and raise support tickets
- Triage tickets that come through to the service desk
- Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels
- Provide onsite support if/when required
- Provide users with regular communication on the progress of investigations and planned solutions for their tickets
- Work closely with the wider Service Desk team to provide tier 1 support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly
- Perform proactive maintenance on customer infrastructure where required
- Document internal and customer processes and procedures related to duties and responsibilities
- Monitor and triage service alerts on all dashboards
- Understand The 848 Group’s customer and Internal processes
- Keep up to date on new technology trends
- Manage your workload to ensure cases and requests are dealt with in line with the client contract and 848 processes
- Ensure all managed service policies and procedures are followed
- Tier 1 out of hours support (as/when required)
Where you'll work
3 Marconi Gate
Staffordshire Technology Park
Stafford
Stafford
ST18 0FZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship is made up of 80% practical work experience and 20% online learning and training
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
About this employer
The 848 Group Ltd is a strategic IT Managed Services Provider (MSP) and cloud consulting firm. They specialize in digital transformation, cyber-security, and enterprise solutions for regulated industries, operating primarily as a Microsoft Certified Solutions Partner.
Company benefits
- Discretionary Bonuses
- Aviva Private Healthcare and Medical Insurance- once probation is passed and is optional
- 2 paid days to volunteer/support charities.
- 10 years’ Service bonus of £200
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- There is a full-time role available at the end of the apprenticeship for the right candidate, and an opportunity to progress onto a Level 4 programme
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000037057.
Apply now
Closes on Friday 31 July 2026