IT Technician Apprentice

St Roses School

Stroud (GL5 4AP)

Closes in 18 days (Wednesday 1 July 2026 at 11:59pm)

Posted on 12 June 2026

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Contents

Summary

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
37 hours per week Monday to Friday. Term-time only so the salary will be adjusted to reflect this . 1 day a week release for college sessions. Start/end time to be agreed with successful candidate.

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Technician Apprentice will join the school’s IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day-to-day technical needs.

Key Responsibilities:

  • Identify and report IT issues in a timely manner to the IT team to resolve
  • Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues
  • Handle support calls, log and manage tickets in the helpdesk system
  • Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment
  • Support the installation and configuration of software applications across the school network using device management software
  • Support the creation of new user accounts and the management of permissions to files and digital systems
  • Help maintain accurate records of IT assets including periodic audits of all hardware
  • Learn and adhere to school policies regarding data protection, safeguarding, and ICT security
  • Perform routine network administration tasks under the supervision and guidance of the IT Manager
  • Contribute to IT projects, such as system upgrades or new technology rollouts
  • Use remote access tools to assist staff to resolve issues over the phone
  • Write, and update how-to guides for staff for common issue resolution
  • Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems

Where you'll work

Stratford Lawn
Stroud
GL5 4AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 (C) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Non judgemental
  • Patience

Other requirements

This role is office-based. Parking is available onsite. A full DBS check is required.

Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.

About this employer

St Rose’s is the organisational name in which St Rose’s Special School, St Martin’s College and Residential Care sits within, working on the same site and sharing some facilities.

https://stroses.org.uk (opens in new tab)

After this apprenticeship

 A role may be offered to the right candidate upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Marc Birch

marc.birch@stroses.org.uk

01453 763793

The reference code for this apprenticeship is VAC2000037018.

Apply now

Closes in 18 days (Wednesday 1 July 2026 at 11:59pm)