IT Apprentice
KING'S COLLEGE LONDON BUSINESS LIMITED
Newquay (TR8 4DS)
Closes in 27 days (Friday 10 July 2026 at 11:59pm)
Posted on 12 June 2026
Contents
Summary
King's Service Centre are offering a fantastic opportunity to join their Service Desk team as an IT Apprentice. This is an excellent opportunity to develop new skills.
- Wage
-
£18,612 a year
Minimum wage rates (opens in new tab)
10% annual bonus.
- Training course
- Digital support technician (level 3)
- Hours
-
The hours for this post are 8.5 hours per day (inc 30-minutes lunch break). Covering 07:00 - 21:30, on a 5-in-7 basis.
40 hours a week
- Start date
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Monday 12 October 2026
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
It is King's Service Centre's mission to support and deliver innovation and excellence to King's College London, working towards our Vision 2029.
As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities, Switchboard, Student and Residencies queries.
The postholder will handle frontline queries from various sources including:
- Self-service
- Telephone
It is vital that the post holder has excellent troubleshooting, communication and customer service skills. The post holder will work closely with colleagues in King's as well as other key stakeholders and will use the Service Management toolset to record service requests and incidents.
This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King's Service Centre's policies and procedures.
Where you'll work
Quintdown Business Park
West Road
Quintrell Downs
Newquay
TR8 4DS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CORNWALL COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
You will be working towards a Level 3 Digital Support Technician apprenticeship standard.
You will receive on and off the job training and support from your tutor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
Other requirements
Full driving licence or the ability to get to the Quintrell Downs located office within 60-minutes, using public transport or other means.
About this employer
King's Service Centre was set up as a home to innovative and forward thinking service team supporting the services of King's College London.
Our Service Centre brings highly skills career opportunities to Cornwall, through recruiting locally, through investing in staff training and development, and through Graduate and Apprenticeship opportunities.
King's Service Centre provides first-line IT support to the 50,000 strong King's College London community of students, academics, researchers and professional staff - 24 hours a day, 7 days a week, 365 days a year. It is also home to King's Estates and Facilities, Residencies, NMES and HR Service Desks, King's Online, IT third line technical support teams and Business Operations.
After this apprenticeship
Many apprentices progress through the variety of roles either within our Cornwall office or on one of our London campuses.
Ask a question
The contact for this apprenticeship is:
CORNWALL COLLEGE
The reference code for this apprenticeship is VAC2000036923.
Apply now
Closes in 27 days (Friday 10 July 2026 at 11:59pm)