Apprentice Housing Officer

IKE SUPPORTED HOUSING LTD

Barnsley (S75 3DP)

Closes in 20 days (Friday 3 July 2026 at 11:59pm)

Posted on 12 June 2026

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Summary

Are you looking to start a rewarding career in housing and make a positive difference to tenants in specialised housing? If so, we are seeking an enthusiastic and motivated Apprentice Housing Officer to join our team.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday, 8.30am to 4.30pm.

37 hours 30 minutes a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
  • Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
  • Assisting the Housing Officer in her role with these day-to-day responsibilities.
  • Delivery of excellent customer service.
  • Managing the tenancy inbox.
  • Reporting on any ‘good news’ stories which can be used for social media posts.
  • Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
  • Chasing care providers for paperwork required for tenancy set-up.
  • General & Intensive Housing Management Responsibilities.
  • Ensuring tenants and care providers have removed all belongings from void properties/rooms.
  • Ensure all tenants are protected using safeguards and IKE’s Procedures.
  • Assist with the property visits, reporting any repairs required to the repairs team.
  • Working collaboratively with internal and external partners to achieve agreed objectives.

Where you'll work

Maple House Unit 4
Maple Court, Tankersley
Barnsley
S75 3DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACORN TRAINING LTD

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Level 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Reliable & Punctual
  • Willingness to Learn

Other requirements

These are desirable but not essential:

  • Experience working in the housing sector.
  • Experience working in a family-owned small business.
  • Knowledge and use of property management software.
  • The ability to drive and have a reliable vehicle to be able to get into the office. We are on a couple of bus routes but you may need to check this out first.

About this employer

IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association; an organisation Ltd by Guarantee (4713032). The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015 (4822) and is a member of the Housing Ombudsman Scheme.

The company’s primary aim is to deliver supported accommodation for Adults with an adults with Autism,  Learning and Physical Disabilities, sensory impairment, and mental health needs. People who are often socially excluded because of their conditions.

At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.

http://www.ikeshl.com (opens in new tab)

After this apprenticeship

The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.

Ask a question

The contact for this apprenticeship is:

IKE SUPPORTED HOUSING LTD

Kelly Hole

Kelly@ikeshl.com

The reference code for this apprenticeship is VAC2000036838.

Apply now

Closes in 20 days (Friday 3 July 2026 at 11:59pm)