Business Administrator Apprentice

HOLLINSHEAD COACHES LTD

STOKE ON TRENT (ST8 6AG)

Closes on Saturday 1 August 2026

Posted on 12 June 2026

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Contents

Summary

Hollinshead Coaches is a long-established and rapidly growing business that continues to invest heavily in its people, fleet, technology and infrastructure. Over the last 12 months we have invested more than £1 million in new vehicles, machinery and back-office systems as we continue to expand and improve our services.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
9.00am – 5.00pm (Monday - Friday)

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include:

  • Providing administrative support to the general office team.
  • Handling inbound and outbound telephone calls and emails.
  • Taking holiday and day excursion bookings both face-to-face and online.
  • Updating and maintaining customer records and booking information.
  • Updating and maintaining the company website.
  • Providing excellent customer service through face-to-face interactions and telephone communications.
  • Assisting with a variety of office tasks to support the wider business.
  • Ensuring tasks are completed accurately and within required timescales.

Where you'll work

OLD COUNCIL YARD
WHARF ROAD
BIDDULPH
STOKE ON TRENT
ST8 6AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MACCLESFIELD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Hardworking
  • Time management
  • Willing to learn
  • Positive
  • Proactive

About this employer

Hollinshead Coaches is a long-established and rapidly growing business that continues to invest heavily in its people, fleet, technology and infrastructure. Over the last 12 months we have invested more than £1 million in new vehicles, machinery and back-office systems as we continue to expand and improve our services.

As our business grows, we are looking to recruit an Administrator to join our busy and friendly office team. This is a varied role where no two days are the same, offering the opportunity to work with a wide range of customers, from individuals booking holidays and day excursions to large multinational organisations.

http://www.hollinsheadcoaches.com (opens in new tab)

After this apprenticeship

After completing this apprenticeship, you may have the opportunity to progress within this company. 

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

Apprenticeships.maxim@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC2000036745.

Apply now

Closes on Saturday 1 August 2026