Medical receptionist apprentice
THE TRINITY AND BOWTHORPE MEDICAL PRACTICE
Norwich (NR5 9HA)
Closes on Friday 31 July 2026
Posted on 11 June 2026
Contents
Summary
Greeting patients, answering calls, dealing with queries, putting through repeat prescriptions.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.30am - 4.30pm
37 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Receptionist:
- Dealing with samples
- Booking appointments
- Putting through repeat prescriptions
- Dealing with day-to-day queries
- Answering calls
- Using our appointment website system to book appointments reply to patients
- Signpost patients to suitable services
Where you'll work
Bowthorpe Main Centre, Wendene
Norwich
NR5 9HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
POULTEC TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Time Management
About this employer
Patient-focused GP Practice providing exceptional healthcare and diverse services.
https://trinityandbowthorpe.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- The Practice has every intention of maintaining and promoting those undertaking Apprenticeships at the Practice
- We would be more than happy for you to discuss this with long term employees who began as Apprentices
Ask a question
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000036682.
Apply now
Closes on Friday 31 July 2026