Customer Service/Engineering Stores Apprentice - Thrapston

HAYLEY GROUP LIMITED

Kettering (NN14 4QS)

Closes in 14 days (Friday 26 June 2026 at 11:59pm)

Posted on 11 June 2026

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Summary

Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. Hayley Dexis are offering an exciting opportunity for Customer-Facing Engineering Stores Apprentice joining their onsite team supporting a busy manufacturing envirnment at their branch located in Thrapston.

Wage

£16,640 a year

Minimum wage rates (opens in new tab)

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Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8.00am- 5.00pm 1-hour lunch Max 40 hours per week

40 hours a week

Start date

Monday 29 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within our Thrapston location as a Customer Facing Engineering Stores Apprentice.You will play a key role in making sure critical machine parts and componments are available when needed. Working directly with engineers and site teams, coordinating stock levels and helping to keep operations running effectively and reduce downtime.

This role is ideal for someone with a keen interest learning all aspects of warehousing processes, and have the ability and confidence to liaise with customers and internal staff. You will need to be a good communicator and an organised person. You will be reporting to the Warehousing Supervisor in providing a support service where you will learn a wide range of skills including Warehousing processes, Customer Service and administrative processes. Enjoy troubleshooting and working with a range of people and be a resourceful and helpful person. 

  • Manage and organise engineering parts and machine components
  • Support the procurement and ordering of critical spares/parts
  • Balance stock availability with cost control and efficiency
  • Deliver excellent customer service, building relationships with engineers and site teams
  • Maintain high standards through continuious improvement
  • Carry out key stores duties including checking goods in and stock levels checks
  • Working within the warehouse and office you will be supporting other staff in all aspects of the Warehousing processes
  • Liasing with customers and suppliers

Where you'll work

Haldens Parkway
Thrapston
Kettering
NN14 4QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Functional Skills maths & English Level 2 (if required)
  • Min 20% OTJT
  • EPA
  • No day release- inhouse training

More training information

  • You will learn all aspects of Customer service/Warehousing and excellent customer service skills
  • Time Management/ Warehouse Administrataion Processes
  • No day release is required
  • Confidence to engage with people on a professional level 
  • Attention to detail

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade GCSE - grades 3,4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Position involves working within a team of 17 staff and will learn all aspects of who we are as a business, the products we supply and the services we offer.

About this employer

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1300 people who provide industry leading customer service.

Company benefits

  • 23 days annual leave( Plus Public/Bank Holidays)
  • Uniform and PPE Provided

After this apprenticeship

  • Can progress within business depending on business needs and performance

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC2000036664.

Apply now

Closes in 14 days (Friday 26 June 2026 at 11:59pm)