Customer Focused Engineering Stores Apprenticeship
HAYLEY GROUP LIMITED
Kettering (NN14 4QS)
Closes in 18 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 11 June 2026
Contents
Summary
Hayley Dexis seeks a Customer-Facing Engineering Stores Apprentice in Thrapston. This hands-on, onsite role supports engineers by managing critical parts, reducing downtime, and ensuring smooth operations. Gain real experience and complete a Customer Service apprenticeship and kick start your career.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8.00am - 5.00pm.
40 hours a week
- Start date
-
Saturday 15 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll learn and do
- Manage and organise engineering parts and machine components
- Support the procurement and ordering of critical spares
Balance stock availability with cost control and efficiency - Deliver excellent customer service, building relationships with engineers and site teams
- Maintain high standards through continuous improvement
- Carry out key stores duties such as goods in, stock checks, and organisation
- Whilst study towards a recognised qualification
Where you'll work
Haldens Parkway
Thrapston
Kettering
NN14 4QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The Customer Service Specialist Level 3 apprenticeship for the Customer-Focused Engineering Stores Apprentice at Hayley Dexis is a 12-18 month programme designed to develop customer service expertise alongside practical engineering stores skills in a live manufacturing environment.
The programme begins with an induction phase, where apprentices learn health and safety, site processes, and the fundamentals of engineering stores operations. They shadow experienced colleagues and carry out basic tasks At the same time, they build core customer service skills
As they progress, apprentices take on more responsibility for day-to-day activities such as stock control, stock checks, ordering, and procurement support. Customer interaction becomes central, as they respond to engineer requests, manage expectations, and build strong working relationships in a fast-paced environment. Structured off-the-job learning supports this, focusing on communication, problem-solving, and customer journey awareness, alongside small improvement tasks within the stores.
In the advanced stage, apprentices develop greater independence, managing stock levels, liaising with suppliers, and contributing to operational efficiency and reduced downtime. They handle more complex customer interactions, resolve issues, and take part in improvement projects focused on cost control, efficiency, and service quality.
Throughout the apprenticeship, learners are supported by Nova Training, where they will have a dedicated coach who provides remote guidance, coaching, and structured learning. The coach will set tasks aligned to the apprenticeship standard, review progress, and support the apprentice in building their portfolio and preparing for assessment.
The final stage focuses on End-Point Assessment preparation, where apprentices consolidate their skills, complete a portfolio of evidence, and undertake mock assessments.
Overall, the programme combines 80% on-the-job learning with 20% off-the-job training, developing key skills in customer service, stock management, and continuous improvement, while providing a clear pathway into roles such as stores controller, account manager, or operations supervisor.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- enthusiasm
About this employer
DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.
The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
https://hayley-group.co.uk/ (opens in new tab)
Company benefits
- From 23 days annual leave
- Company pension
- Free Death in Service cover
- Invitation to healthcare scheme
- Wellness programmes
- Uniform and PPE provided
- Excellent career prospects
After this apprenticeship
- Clear progression into permanent and senior roles
Ask a question
The contact for this apprenticeship is:
HAYLEY GROUP LIMITED
Joanne Reynolds
joanne.reynolds@hayley-group.co.uk
07483 720389
The reference code for this apprenticeship is VAC2000036624.
Apply now
Closes in 18 days (Tuesday 30 June 2026 at 11:59pm)