Customer Service Apprentice Level 2 (Sport and Leisure)

Tendring District Council

Vista Road (CO15 6DB)

Closes in 11 days (Monday 22 June 2026)

Posted on 11 June 2026

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Summary

We are looking for a motivated and friendly individual to join our team as a Customer Service Apprentice. This is a fantastic opportunity to get hands in experience whilst working towards your level 2 Customer Service Apprenticeship qualification. 

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Will be working Monday to Friday 9am - 5pm, may be required to work evenings and weekends.

37 hours a week

Start date

Saturday 1 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What will you be doing? 

  • Face to face interactions with our members
  • Cash handling
  • Problem solving
  • Membership/bookings enquiries
  • Administration tasks

Where you'll work

Clacton Leisure Centre
Vista Road
CO15 6DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TENDRING DISTRICT COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Training will be onsite at Clacton Leisure Centre, Vista Road, Clacton on Sea, Essex, CO15 1SE.

Training will be onsite one day per week.

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade GCSE Grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

Company benefits

  • Membership of the Local Government Pension Scheme
  • Generous leave entitlement
  • Free parking
  • Discounted Corporate Gym Membership

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Career progression will be dependent on vacancies becoming available within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

The reference code for this apprenticeship is VAC2000036620.

Apply now

Closes in 11 days (Monday 22 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.