Office Administration Apprentice
LABFAX LTD
TELFORD (TF1 7EU)
Closes in 26 days (Friday 10 July 2026 at 11:59pm)
Posted on 13 June 2026
Contents
Summary
The Apprentice will contribute to the smooth running of daily operations by maintaining accurate CRM data, preparing and issuing quotations, updating website product information, and ensuring organised document management, while building a strong foundation in sales processes and customer service.
- Wage
-
£14,144 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
9:00am – 5:00pm Monday to Thursday, and 9:00am – 4:00pm on Friday, with a 1-hour lunch break each day.
34 hours a week
- Start date
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Monday 13 July 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General Office Administration
- Carry out day-to-day office duties including scanning, filing, and document organisation
- Maintain accurate and well-structured digital and physical filing systems
- Support general administrative activities to ensure efficient office operations
CRM & Sales Support
- Raise and issue customer quotations using the CRM system
- Update and maintain accurate customer and sales data within the CRM
- Assist the Sales team with administrative tasks, follow-ups, and data entry
Website & Product Management
- Update product listings and content on the company website
- Ensure product descriptions, pricing, and specifications are accurate and up to date
Customer & Internal Communication
- Liaise with the Sales team to support ongoing customer activity
- Assist with responding to basic customer enquiries via email or phone
- Communicate effectively with internal departments to support sales processes
Document Management
- Scan, file, and store documentation in line with company procedures
- Ensure all documents are accurate, organised, and easily accessible
Administrative Support
- Provide general administrative back-up to the sales and office teams
- Support workflow processes to ensure tasks are completed efficiently
Learning & Development
- Participate in apprenticeship training and development activities
- Develop knowledge of sales processes, CRM systems, and business operations
- Adhere to company procedures and continuously improve skills and performance
Where you'll work
UNIT 4
HORTONWOOD 32
TELFORD
TF1 7EU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
About this employer
Labfax, based in Telford—the birthplace of manufacturing with a rich industrial heritage that includes the iconic Iron Bridge—is the official UK distributor for Cab Gmbh, supplying Cab label printers and Cab label print-and-apply systems to various industries. Whether you need a basic desktop printing solution or a fully automated label print-and-apply system, Labfax has the perfect option to meet your requirements. The Cab label printer range includes the entry-level EOS printer, the Cab SQUIX label printer for industrial use, and advanced systems such as the Cab XC range of two-colour GHS label printers.
After this apprenticeship
Full-time role for the right candidate
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Colin Preece
colin.preece@sbc-training.co.uk
01743 454810
The reference code for this apprenticeship is VAC2000036587.
Apply now
Closes in 26 days (Friday 10 July 2026 at 11:59pm)