Road Freight Customer Service Apprenticeship
SAVINO DEL BENE (UK) LTD
Birmingham (B46 1HT)
Closes on Friday 14 August 2026
Posted on 10 June 2026
Contents
Summary
Handling all processes involved in Export and Import shipments by Road from inception through to final destination delivery. Confident in your ability to review and streamline transportation processes and ensure a stable, efficient and cost-effective portfolio of service partners to ensure the service offering is competitive and seamless.
- Wage
-
£20,000 a year
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday to Friday
0900am to 5.30pm
37 hours 30 minutes a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Speaking and meeting face to face with Customers
Building strong relationships with Customers with good communication skills and a pro-active approach
Handling all different types of enquiries such as; quotations, shipments updates and advice to Customer
Building strong relationships with Partners and Suppliers
Good understanding of the European Road Freight market and which Partners provide the best solution and service offering based on the Customers requirements
Booking shipments with Partners and Overseas Offices
Raising all respective Shipping Documentation
Handling Commercial Documentation requirements
Handling Export and Import Customs Clearance
Strong Commercial acumen to ensure profitability on shipments
Where you'll work
Unit 2C, Coleshill House
Station Road
Coleshill
Birmingham
B46 1HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
Training can be undertaken either in the Office, at Home or an offsite location and the weekly duration will be as stipulated within the Apprenticeship programme
More training information
On the job learning through coaching and mentoring
Course work either undertaken in the Office, Home or at an offsite location
Regular training modules with the Training Provider and the Cohort of other Apprentices
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Good communicator
About this employer
Italian Global Forwarding and Logistics Company, founded in Florence in 1899. Network of 337 offices in 60 countries and over 6,000 employees worldwide specialising across Air, Sea, Road, e-commerce and Logistics
http://www.savinodelbene.com (opens in new tab)
Company benefits
Company Pension
Private Healthcare
After this apprenticeship
Different Freight Departments such as Air Freight or Sea Freight
Business Development
Overseas Placing
Ask a question
The contact for this apprenticeship is:
SAVINO DEL BENE (UK) LTD
Julian Frattaroli
julian.frattaroli@savinodelbene.com
0121 274 4913
The reference code for this apprenticeship is VAC2000036392.
Apply now
Closes on Friday 14 August 2026