HR Support Apprentice

Gloucestershire County Council

Gloucestershire (GL1 2TG)

Closes in 20 days (Tuesday 30 June 2026)

Posted on 10 June 2026

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Summary

An exciting opportunity to join the council’s People Services Team as an HR Support Apprentice. You’ll support the workforce across recruitment, training, and employee relations, providing admin support through the full employee lifecycle. Gain broad HR experience while working towards a Level 3 HR Support Apprenticeship.

• Wage:

  £17,877 a year

  Minimum wage rates (opens in new tab)

• Training course: HR support (level 3)
• Hours: Monday to Friday 9am - 5pm (Flexible working).

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support People Services in a range of areas such as
  Employee Relations, Traded Services, Organisational Development, and Pay & Reward
• Provide a wide range of support to colleagues and managers
  across the organisation in line with HR legislation and policy
  frameworks
• To support People Services in providing managers’ guidance on employee relations, including through policy development and review, and working towards answering manager employee relations queries
• Keep up to date and informed of the latest HR legislation and
  regulations
• Work alongside People Services colleagues on projects that
  support the organisation’s strategic workforce planning agenda.
• Provide ad hoc support to colleagues within the many teams
  within People Services
• As part of this role, you will be studying towards the completion
  of the level 3 Human Resources Support Apprenticeship
  Standard

Where you'll work

Shire Hall
Westgate Street
Gloucester
Gloucestershire
GL1 2TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills

About this employer

Gloucestershire County Council is a county council which administers the most strategic local government services in the non-metropolitan county of Gloucestershire, in the South West of England.

Company benefits

Hybrid working with a mix of remote and office-based roles. Benefits include flexible working, 25.5 days leave, buy extra leave, family support, career development, LGPS pension, EAP, Occupational Health, discounts and schemes.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Start as an HR Assistant → progress to HR Advisor → move into HR Manager or specialist roles → progress into senior leadership, supported by further qualifications like CIPD Level 5 and Level 7.

Ask a question

The contact for this apprenticeship is:

Gloucestershire County Council

Becky Sandford

becky.sandford@gloucestershire.gov.uk

The reference code for this apprenticeship is VAC2000036384.

Apply now

Closes in 20 days (Tuesday 30 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.