Business Admin Level 2 Apprenticeship
WILLIAM HOPWOOD SURGERY
BLACKBURN (BB1 1LX)
Closes on Friday 17 July 2026
Posted on 12 June 2026
Contents
Summary
To work as an Apprentice Receptionist at William Hopwood Surgery, providing a professional, friendly, and efficient reception and administrative service.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday 8:00am to 6:30pm pm (This is the surgery's opening times the hours for the Apprentice will be 30 hours.
30 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role involves supporting patients in accessing healthcare services, handling appointments and enquiries, maintaining accurate records, and providing general administrative support to the Practice team while ensuring confidentiality and high standards of care.
Duties:
- Greet and assist patients at reception and over the phone
- Process appointment requests (urgent, routine, and future bookings)
- Register new patients and update records and contact details
- Handle repeat prescriptions and patient correspondence
- Scan, file, photocopy, and process incoming/outgoing mail
- Maintain a tidy reception and waiting area
- Answer telephone calls and manage enquiries professionally
- Open and close the Practice when required and ensure security procedures are followed
- Support general administrative tasks and cover reception duties
Key Responsibilities:
- Direct patients to the appropriate healthcare service
- Provide excellent customer service as the first point of contact
- Maintain accurate and up-to-date patient records
- Follow Practice procedures, protocols, and confidentiality rules
- Support health and safety, infection control, and security procedures
- Promote equality, diversity, and respectful patient care
- Work as part of the Practice team and support daily operations
- Contribute to improving service quality and efficiency
Where you'll work
1 WILLIAM HOPWOOD STREET
BLACKBURN
BB1 1LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLACKBURN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at Blackburn College one day a week
More training information
Please note this vacancy is a Level 2 Apprenticeship
Requirements
Essential qualifications
GCSE in:
- English Language (grade 4 or above)
- English Literature (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Calm under Pressure
About this employer
Dr S K Nagpal, commonly known as William Hopwood Surgery, is an NHS general practice located on William Hopwood Street in the Audley area of Blackburn. The surgery provides a wide range of primary healthcare services for local residents, including GP consultations, chronic disease management, childhood immunisations, cervical screening, maternity and postnatal care, mental health support, and repeat prescription services. The practice serves patients in Audley and surrounding communities and offers both in-person and online access to healthcare through digital consultation and appointment systems.
After this apprenticeship
- May lead to a full time role on successful completion of the Apprenticeship
Ask a question
The contact for this apprenticeship is:
BLACKBURN COLLEGE
Apprenticeship Team
apprenticeships@blackburn.ac.uk
The reference code for this apprenticeship is VAC2000036381.
Apply now
Closes on Friday 17 July 2026