Medical Receptionist Apprentice
New Washington Medical Group
WASHINGTON (NE37 2PU)
Closes in 24 days (Thursday 9 July 2026 at 11:59pm)
Posted on 15 June 2026
Contents
Summary
Start your career in healthcare with our friendly GP practice! As a Medical Receptionist Apprentice, you'll complete a Customer Service Apprenticeship while gaining hands-on experience supporting patients and the practice team. With full training, a supportive environment, and the opportunity to develop valuable skills.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 8.00am - 6.00pm, working 4 days a week.
36 hours a week
- Start date
-
Monday 27 July 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification.
You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.
What a typical day might include:
- Greeting patients and visitors in a friendly and professional manner
- Answering telephone calls and dealing with patient enquiries
- Booking, cancelling, and amending appointments using the practice clinical system
- Signposting patients to the most appropriate clinician or service where appropriate
- Processing prescription requests and directing them to the relevant team
- Scanning, filing, and accurately updating patient records
- Handling incoming and outgoing post and other correspondence
- Assisting with administrative tasks to support GPs, nurses, and the wider practice team
- Maintaining patient confidentiality and adhering to GDPR and NHS policies
- Keeping reception and waiting areas tidy and welcoming
- Learning new systems and procedures while completing apprenticeship coursework
What we're looking for:
- A positive attitude and willingness to learn
- Excellent communication and interpersonal skills
- Good organisational skills and attention to detail
- The ability to remain calm and professional in a busy environment
- A caring and empathetic approach when dealing with patients
- Basic IT skills and confidence using computers
- A reliable and flexible team player who is keen to develop new skills
This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.
Where you'll work
VICTORIA ROAD HEALTH CENTRE
CONCORD
WASHINGTON
NE37 2PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PENSHAW VIEW TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
More training information
Customer Service Practitioner Level 2.
An apprenticeship includes regular remote training with Penshaw View. At least 20% of your working hours will be spent training or studying within the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
We are a friendly, close-knit GP practice based in Washington, caring for approximately 7,300 patients. Our team includes three GP Partners, one Trainee GP, two Advanced Nurse Practitioners, one Practice Nurse, two Trainee Practice Nurses, one Healthcare Assistant, a dedicated practice management team, two Medical Secretaries, one Care Coordinator, one Clinical Coder, and seven Medical Receptionists.
We are looking for an enthusiastic and motivated apprentice who is keen to learn and develop their skills while becoming a valued member of our supportive and welcoming team.
https://www.newwashingtonmedicalgroup.nhs.uk/ (opens in new tab)
Company benefits
- NHS Bluelight Discount
- 5 Weeks plus bank holidays
After this apprenticeship
Moving from apprenticeship to Medical Receptionist.
Ask a question
The contact for this apprenticeship is:
PENSHAW VIEW TRAINING LIMITED
Kathryn Hewitt-Meadsows
kathryn.hewitt-meadows@penshawview.co.uk
The reference code for this apprenticeship is VAC2000036341.
Apply now
Closes in 24 days (Thursday 9 July 2026 at 11:59pm)