Business Administration Apprenticeship

FOOTFALLCAM UK LTD

GUILDFORD (GU1 1UY)

Closes on Saturday 1 August 2026

Posted on 10 June 2026

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Summary

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in business administration and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including sales, customer support and administration.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 10 August 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • You will be learning how to deal with individuals to big corporate customers, from locally in the UK to customers around the world
  • You will be learning and developing interpersonal skills, building customer relationships and providing expertise, by involving in responding to enquiries from customers via telephone and email, meeting/greeting customers who come into the office
  • You will be preparing and submitting customer quotations using price lists, product knowledge and customer’s requirement
  • You will be checking and entering customer enquiries and orders onto company ERP system to record history and schedule tasks; e.g quote follow ups
  • You will be learning how to project manage installation by liaising with customers and subcontractors
  • You will be learning and getting involved in marketing activities: including website, Google advertising, social media campaign
  • You will be learning and developing basic IT skills as you provide support to customers

Where you'll work

46 ABBOTSWOOD
GUILDFORD
GU1 1UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST THAMES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be delivered remotely

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or C)
  • Maths (grade 4 or C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east. Our products range from people counting and footfall analytics to major retailers (footfallcam.com), to our award-winning, interactive Magic Mirror (magicmirror.me), to parental webcam (nurserycam.co.uk) and website design for the childcare sector (nurseryweb.co.uk). We are a small, proudly made-in-UK innovative company, that has expanded to the global market.

https://www.footfallcam.com (opens in new tab)

After this apprenticeship

  • When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment

Ask a question

The contact for this apprenticeship is:

WEST THAMES COLLEGE

Jasmine Matthias

Jasmine.Matthias@west-thames.ac.uk

The reference code for this apprenticeship is VAC2000036258.

Apply now

Closes on Saturday 1 August 2026