Business Operations Apprentice

Sure Solutions LTD

BIRKENHEAD (CH41 9HT)

Closes on Friday 31 July 2026

Posted on 10 June 2026

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Summary

Join our Business Operations team and gain experience across service coordination, operations, procurement, customer service, and business support. This office-based apprenticeship in Birkenhead offers increasing responsibility and career development within a fast-paced engineering organisation.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

 

• Starting salary of £15,600 per year

• Discretionary annual bonus scheme based on company and individual performance

 

Training course
Business administrator (level 3)
Hours
8.30am - 5.00pm Monday - Thursday and 8.30am - 4.00pm Friday.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

4 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the Service / Project Coordination team with scheduling planned and reactive maintenance activities
  • Communicating with customers, engineers and suppliers to ensure smooth service delivery
  • Assisting with resource planning and operational coordination activities
  • Responding to telephone, email and online enquiries in a professional manner
  • Maintaining and updating operational systems and records
  • Supporting reporting, performance tracking and data analysis
  • Assisting with invoice processing and use of accounting systems (Sage)
  • Conducting competitor analysis and supporting business improvement activities
  • Helping prepare presentations, reports and internal communications
  • Supporting sustainability initiatives and operational improvement projects
  • Providing general administrative support across the Business Operations team
  • Contributing ideas to improve processes and efficiency
  • Working collaboratively within the apprentice team, sharing ideas and supporting colleagues
  • Supporting cyber security compliance and company accreditation requirements
  • Meeting and greeting visitors and providing front-of-house support
  • Assisting with ad hoc tasks during busy periods and staff absences

Where you'll work

11 ARK ROYAL WAY
LAIRDSIDE TECHNOLOGY PARK
BIRKENHEAD
CH41 9HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RHG CONSULT LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Qualification: Level 3 Business Operations Apprenticeship (progression to Level 4)

Duration: 48 - 60 months (4 - 5 years)

Course Information: https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0

SURE Solutions will fully support your apprenticeship by covering training costs, providing study time and offering ongoing mentoring throughout the programme.

The apprenticeship begins with a Level 3 Business Operations qualification, providing a strong foundation across multiple business functions. You will then progress onto a Level 4 qualification aligned specifically with business needs and individual development.

Requirements

Essential qualifications

GCSE in:

GCSE Maths and English (grade Grade 4–9 (A*–C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

SURE Solutions is a rapidly growing engineering organisation with 75 employees and a multi-award-winning apprenticeship programme. Since launching 10 years ago, we have achieved year-on-year growth and work with some of the UK's largest national and global organisations.

We are passionate about developing future talent and are looking for a motivated, ambitious apprentice to join our Business Operations team and support the continued growth of the business.

https://suresol.co.uk/ (opens in new tab)

Company benefits

  • Company pension
  • Sick pay
  • Onsite Parking
  • Fully funded apprenticeship training
  • Dedicated mentoring and support

After this apprenticeship

Our apprentices are a key part of the future of our business. This role is designed to provide a strong foundation in business operations, enabling you to develop a broad range of skills and experience across multiple departments.

Following successful completion of the apprenticeship, there may be opportunities to progress into a variety of roles depending on business requirements, individual performance and career interests. Potential pathways could include Service Coordination, Operations, Procurement, Customer Service or other business support functions.

We are committed to supporting long-term careers and helping our employees reach their full potential.

Ask a question

The contact for this apprenticeship is:

Sure Solutions LTD

Jessica Long

jessica.long@suresol.co.uk

The reference code for this apprenticeship is VAC2000036233.

Apply now

Closes on Friday 31 July 2026

After signing in, you’ll apply for this apprenticeship on the company's website.