Customer Service & Sales Apprentice (Depot Operations)
CMT EQUIPMENT LIMITED
Saxmundham (IP17 1NG)
Closes in 11 days (Monday 22 June 2026)
Posted on 10 June 2026
Contents
Summary
Join CMT's team at our Sizewell C depot, supporting the Sizewell C project. Gain hands-on experience in customer service, sales, order processing and depot operations while working alongside an experienced Depot Manager and Sales Representative.
- Wage
-
£20,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 7:45am – 5:15pm (excluding breaks).
The apprentice will work a standard five-day week, with time allocated for apprenticeship training and development.
42 hours 30 minutes a week
- Start date
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Monday 6 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to join CMT's depot at Sizewell C, supporting one of the UK's largest infrastructure projects.
Working closely with the Depot Manager and the Sales Representative supporting the Sizewell C project, you will gain experience across customer service, sales support and depot operations. The role offers exposure to a wide range of responsibilities and the opportunity to build valuable commercial and operational skills whilst being part of the wider CMT team.
Key responsibilities include:
- Processing customer orders accurately and efficiently
- Preparing customer quotations
- Supporting sales activity and following up enquiries
- Serving customers collecting orders from the depot
- Answering telephone calls and responding to customer enquiries
- Assisting with customer issues and finding solutions
- Supporting depot administration and record keeping
- Building relationships with customers and site personnel
- Learning about products, stock management and depot operations
- Providing excellent customer service at all times
Where you'll work
Unit A Red House Farm
Saxmundham
IP17 1NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SUFFOLK NEW COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Standard
- English and maths (if required) Level 2
Requirements
Desirable qualifications
GCSE in:
- English or Equivalent (grade 9-4/A-C)
- Maths or equivalent (grade 9-4/A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Positive attitude
- Reliable and punctual
- Professional manner
- Friendly and approachable
About this employer
CMT is one of the UK's leading independent suppliers of construction equipment, site supplies, PPE and workwear. We support customers across construction, infrastructure, industrial and maintenance sectors, providing high-quality products, expert advice and industry-leading service.
Based at CMT's Sizewell C depot in Suffolk, this apprenticeship offers a unique opportunity to support one of the UK's largest infrastructure projects. Working alongside the Depot Manager and Sales Representative, the successful candidate will gain hands-on experience in customer service, sales, quotations, order processing and depot operations, while benefiting from the support and career opportunities available within the wider CMT business.
This is an excellent opportunity to build a long-term career with an established and growing company that values customer service, teamwork and professional development.
After this apprenticeship
This apprenticeship is intended to lead to a long-term career with CMT. We are looking for someone who wants to grow with the business and become a valued member of the team. Following successful completion of the apprenticeship, there will be opportunities to continue developing a career within CMT. As the Sizewell C project continues to develop, there will be opportunities to take on greater responsibility and progress towards Assistant Depot Manager.
Ask a question
The contact for this apprenticeship is:
SUFFOLK NEW COLLEGE
Marylou Brown
people@cmt.co.uk
The reference code for this apprenticeship is VAC2000036194.
Apply now
Closes in 11 days (Monday 22 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.