Business Administration Apprentice
QUAYSIDE ELECTRICAL LTD
SOUTHAMPTON (SO14 0SP)
Closes in 9 days (Friday 19 June 2026 at 11:59pm)
Posted on 10 June 2026
Contents
Summary
Start your business career with Quayside Electrical, one of the South’s leading electrical contractors. Gain hands-on experience in customer care and business administration while supporting major housebuilder clients and studying towards a Level 3 Business Administrator Apprenticeship.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9am to 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 6 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the Customer Care Manager and Commercial Director with daily administration tasks
- Liaise with large housebuilder clients professionally via phone and email
- Schedule appointments and book visits for electricians with homeowners
- Respond to customer enquiries in a professional and friendly manner
- Maintain accurate records, databases and company systems
- Compose emails and written communications to a high standard
- Assist with organising customer care processes and follow-up actions
- Update internal systems and ensure information is accurate and up to date
- Support general office administration duties as required
- Develop confidence working in a busy, professional office environment
Where you'll work
UNIT 22
MOUNT PLEASANT IND ESTATE
SOUTHAMPTON
SO14 0SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH HAMPSHIRE COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will complete the Level 3 Business Administrator Apprenticeship through Southampton College.
Training will take place primarily in the workplace at Quayside Electrical’s Southampton office, alongside pre-arranged masterclasses at Southampton College. The apprentice will receive ongoing support from a dedicated Professional Trainer, alongside practical on-the-job learning, portfolio work and regular reviews.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Quayside Electrical is a trusted and established electrical contractor based in Southampton, celebrating over 20 years in business. The company delivers high-quality electrical services across commercial, domestic and new-build projects and has built strong relationships with leading housebuilders including Barratt David Wilson, Bellway, Berkeley Homes and Redrow Homes.
Known for quality, professionalism and reliability, Quayside Electrical offers a supportive working environment where employees are encouraged to develop their skills and build long-term careers.
After this apprenticeship
Successful completion of the apprenticeship could lead to a permanent position within the business, with opportunities to progress into more senior administrative or customer care roles. Quayside Electrical is committed to supporting career development for the right candidate.
Ask a question
The contact for this apprenticeship is:
SOUTH HAMPSHIRE COLLEGE GROUP
The reference code for this apprenticeship is VAC2000036127.
Apply now
Closes in 9 days (Friday 19 June 2026 at 11:59pm)