Receptionist Apprentice
WATLINGTON MEDICAL CENTRE
KINGS LYNN (PE33 0TU)
Closes in 29 days (Thursday 9 July 2026 at 11:59pm)
Posted on 9 June 2026
Contents
Summary
Watlington Medical Centre are currently searching for a receptionist to meet and greet patients either in person or via telephone. You will be providing reception and administrative support to the practice, and you will project a positive and friendly image to other patients and visitors.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 5pm.
37 hours 30 minutes a week
- Start date
-
Thursday 16 July 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Opening and closing reception at the start and end of each day, including switching systems on and off
- Managing the waiting room — ensuring it is welcoming, orderly, and well-presented
- Greeting patients and visitors at the front desk with a warm, professional welcome
- Answering incoming telephone calls and directing queries confidently and appropriately
- Operating and maintaining the on-call board and clinician board
- Opening and closing the cabin as required
- Calling 999 where clinical urgency requires it
Where you'll work
WATLINGTON MEDICAL CENTRE
ROWAN CLOSE
WATLINGTON
KINGS LYNN
PE33 0TU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STEADFAST TRAINING LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
About this employer
Watlington Medical Centre is a Pharmacy located at Rowan Cl, Watlington, King's Lynn, PE33 0TU. They are a small pharmacy with a close knit team, and lots of opportunity for career progression
After this apprenticeship
There is an opportunity for personal and professional growth throughout the company after this apprenticeship.
Ask a question
The contact for this apprenticeship is:
STEADFAST TRAINING LTD
Jamie Balding
jamie.balding@steadfasttraining.co.uk
01775513050
The reference code for this apprenticeship is VAC2000036081.
Apply now
Closes in 29 days (Thursday 9 July 2026 at 11:59pm)