Apprentice IT Support Officer

University of Oxford

Oxford (OX3 7DQ)

Closes in 16 days (Friday 26 June 2026 at 11:59pm)

Posted on 9 June 2026

Print

Contents

Summary

  • We are looking to recruit an IT Support Officer Apprentice who is a hardworking, organised individual.
  • The first six weeks will enable you to gain an understanding of the University's IT systems & processes.
  • Following the induction, you will join the Department of Oncology IT team for the remainder of your placement.

Wage

£26,686 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, times to be confirmed.

36 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • As a working learner, your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands-on experience of working with technology, processes and teams.
  • Learn to provide customer expectations for a good service experience, through gaining confidence and trust and building rapport.
  • Learn to investigate IT issues by resolving issues and sharing knowledge. This can involve undertaking research and interpreting procedures to answer more complex questions as appropriate.
  • Learn to provide first-line desktop/laptop/smartphone/tablets support for the department’s staff and students.
  • Learn to install and provision new devices for university staff use, network connections, network file drive and printer access.
  • Learn to install and maintain the University's network hardware/software and associated infrastructure. This includes switches, wireless access points, UPS, monitoring services and other associated equipment.
  • Learn to develop, implement and maintain internal ICT systems.
  • Learn and develop to manage multiple issues, always ensuring that requests are handled correctly and to a high standard for customers.
  • Learn the departmental Audio-Visual systems and provide support for staff, students – for e.g. – supporting University Lecturers on how to carry out recording.
  • You may work across multiple Departments within the University on a rotational basis.
  • Present a pleasant, helpful and professional demeanour when dealing with customers, teams and senior management.

Where you'll work

Old Road Campus
Roosevelt Drive, Headington
Oxford
OX3 7DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Training will take place on-site and remotely.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Administrative skills

Other requirements

  • You must be able to travel to the employer's location on a daily basis.
  • All interviews will take place the week commencing 20th July 2026.

About this employer

  • Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
  • The Department of Oncology, led by Professor Mark Middleton, aims to enhance clinical and basic cancer research in Oxford by maximising opportunities for multidisciplinary collaboration and scientific interaction with the ultimate goal of increasing cancer cure rates.

https://www.ox.ac.uk/about/jobs/explore-our-careers/apprenticeships (opens in new tab)

Company benefits

  • 38 days leave.
  • Generous pension scheme.
  • Travel discounts.
  • Professional development opportunities.
  • Free access to museums.
  • Fee access to sport clubs.

After this apprenticeship

  • Opportunity to progress to higher qualifications.

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE ITEC LIMITED

The reference code for this apprenticeship is VAC2000035970.

Apply now

Closes in 16 days (Friday 26 June 2026 at 11:59pm)