Business Administration Apprentice
Shalam Thermoforming (UK) LIMITED
Sunderland (SR5 2TE)
Closes in 30 days (Friday 10 July 2026 at 11:59pm)
Posted on 9 June 2026
Contents
Summary
Shalam Thermoforming UK LTD are looking for a Business Administration Apprentice to support a range of business functions whilst developing professional administrative skills. The apprentice will gain practical experience across multiple departments, including HR, Finance, Customer Services, Planning and Supply Chain.
- Wage
-
£17,680 a year
Minimum wage rates (opens in new tab)
Annual pay reviews take place in April
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - 08:30am - 5:00pm.
40 hours a week
- Start date
-
Monday 3 August 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide administrative support to various departments
- Manage emails, telephone enquiries and correspondence professionally
- Maintain accurate electronic and paper-based records
- Prepare documents, reports, presentations and meeting minutes
- Update databases and company systems with accurate information
- Support compliance with company policies and procedures
- Assist with recruitment administration, including interview scheduling
- Maintain employee records and personnel files
- Support onboarding and induction activities
- Taking minutes in meetings
- Producing reports
- Support invoice processing and purchase order administration
- Assist with data entry and maintaining financial records
- Process expense claims and maintain filing systems
- Respond to customer enquiries via telephone, email
- Log and track customer requests and complaints
- Support customer account administration
- Assisting with samples in line with customer requests
- Assist with supplier communications and administration
- Support stock control and inventory record management
- Process purchase orders and delivery documentation
- Liaise with the sales department to determine customer requirements and with customer services regarding delivery schedules
Where you'll work
Unit 8 West Quay Road
Sunderland
SR5 2TE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLWISE TRAINING UK LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
About this employer
Shalam Packaging Group have been a trusted name in plastic packaging since 1976. As a family-owned business, we pride ourselves on long-term stability and continuous investment in people and technology.
Today, we operate multiple manufacturing sites worldwide, delivering high-quality packaging solutions to customers across global markets.
Our site in Sunderland manufactures plastic packaging which involves both Thermorming and Extrusion processes.
Company benefits
- Medicash (Employee Assistance Programme, prescription & dental claim backs)
- Free parking
- Death in service benefit (x2 Salary)
- Long Service Awards
After this apprenticeship
Progression opportunities to General Administrative Assistant, or if the apprentice took an interest in a particular area of the business, this could be looked at, e.g. Finance, HR or Customer Services
Ask a question
The contact for this apprenticeship is:
Shalam Thermoforming (UK) LIMITED
Kirsty Chapman
kirsty.chapman@shalampackaging.com
The reference code for this apprenticeship is VAC2000035786.
Apply now
Closes in 30 days (Friday 10 July 2026 at 11:59pm)