IT Helpdesk Apprentice
Shrewsbury Colleges Group#
Shrewsbury (SY2 6PR)
Closes in 14 days (Monday 22 June 2026)
Posted on 8 June 2026
Contents
Summary
Provide administrative assistance to the Technical Services Team and first-line technical support to users, assisting with all aspects of corporate IT operations, including routine maintenance, hardware and software installation.
- Wage
-
£15,434 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment
- You'll also become familiar with a variety of business applications and IT systems - including Microsoft Office and our IT Helpdesk ticketing platform
- Provide an initial point-of-contact service for customers
- Provide first-line technical support to end users, resolving hardware and software, issues
- Log, track, and manage support tickets, ensuring timely resolution in line with service level agreements (SLAs)
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices
- Assist with software installation, updates, and licensing management
- Perform routine system maintenance, including updates, patches, and basic troubleshooting
- Support user account management (e.g. password resets & MFA)
- Maintain accurate documentation of inventories
- Provide guidance and basic training to users on IT systems and best practices
- Ensure compliance with company IT policies, security standards, and data protection requirements
- Promote cybersecurity awareness and good practices among users
Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.
Where you'll work
London Road
Shrewsbury
SY2 6PR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHREWSBURY COLLEGES GROUP
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
The apprentice will formally train in their day-release at Shrewsbury College London Road campus for one day per week, with the remaining days of the week working on site across Shrewsbury College's campuses
Requirements
Essential qualifications
GCSE in:
Level 2 in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Work to deadlines
Other requirements
- Proven experience in IT support, including desktops, laptops, printers, and mobile devices
- Knowledge of cybersecurity principles, including endpoint protection and threat awareness
- Ability to work with and maintain confidential data and understanding of GDPR and data protection requirements
- Ability to pick up and learn new systems quickly and with little guidance
About this employer
Shrewsbury College is Shropshire’s largest college and a designated sixth form offering sixth form college terms and conditions. 2100 A-Level students are taught at our Welsh and English Bridge Campuses in the centre of Shrewsbury with our London Road Campus offering a broad range of vocational and higher-level courses to 2400 16-18 year olds, 4000 adult students, 300 HE students and 900 apprentices. The college achieves excellent student outcomes and enjoys outstanding financial health. The college was inspected in March 2025 and judged to be ‘Outstanding’. As a result of continuing growth in student numbers we are looking to recruit outstanding colleagues who share our student centred ethos and commitment to excellence.
https://www.shrewsbury.ac.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Following successful completion of the apprenticeship there will be an opportunity to discuss long term career development
Ask a question
The contact for this apprenticeship is:
SHREWSBURY COLLEGES GROUP
Claire Macklin
clairema@shrewsbury.ac.uk
The reference code for this apprenticeship is VAC2000035776.
Apply now
Closes in 14 days (Monday 22 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.