Apprentice Dispensary Assistant

GOSBERTON MEDICAL PRACTICE

SPALDING LINCS (PE11 4NL)

Closes in 22 days (Tuesday 30 June 2026 at 11:59pm)

Posted on 8 June 2026

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Summary

As an Apprentice Dispensary Assistant, you will support the dispensary team in providing an efficient and professional service to patients. You will gain hands-on experience in a healthcare environment and learn about the safe handling and dispensing of medicines.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday , Start date as soon as possible. Shifts to be confirmed.

37 hours a week

Start date

Tuesday 14 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Unpacking and checking incoming stock deliveries
  • Stock rotation and stock management
  • Assisting with the preparation of prescriptions for dispensing under supervision
  • Serving patients at the dispensary counter
  • Dealing with patient enquiries both in person and over the telephone
  • Processing and issuing repeat prescription requests

Where you'll work

GOSBERTON MEDICAL CENTRE
LOWGATE
GOSBERTON
SPALDING LINCS
PE11 4NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BOSTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The Business and Customer Service Apprenticeship will take you 15 months to complete, and is accomplished in the workplace
  • You will be expected to attend college at least fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 and above)
  • Maths (grade 3 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

Other requirements

  • Able to work effectively in a fast-paced environment
  • Able to maintain strict confidentiality at all times
  • Reliable, punctual, and professional
  • Able to manage and prioritise own workload

About this employer

We are a friendly and supportive GP practice serving our local community. This is an excellent opportunity to gain hands-on experience in healthcare, develop new skills, and work towards a recognised qualification with full training and support.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • This apprenticeship offers a clear pathway for career progression
  • Upon successful completion, the successful candidate may have the opportunity to continue their development within the practice and be supported to undertake a Level 2 Dispensing Qualification, leading towards becoming a qualified Dispenser

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Chloe Worth

chloe.worth1@nhs.net

The reference code for this apprenticeship is VAC2000035641.

Apply now

Closes in 22 days (Tuesday 30 June 2026 at 11:59pm)