IT Apprenticeship
TOVE LEARNING TRUST
Milton Keynes (MK14 6BN)
Closes on Monday 27 July 2026
Posted on 16 June 2026
Contents
Summary
Stantonbury School, apart of the Tove Learning Trust, is looking for an enthusiastic and motivated IT Support Apprentice to join their team. This is a fantastic opportunity to gain practical experience supporting IT systems within a busy secondary school while working towards a recognised IT qualification.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday, 8.00am to 4.00pm.
Friday, 8.00am to 3:30pm.
37 hours a week
- Start date
-
Tuesday 28 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing the IT helpdesk by logging, updating and prioritising support tickets
- Supporting asset management, including auditing, replacing and relocating IT equipment
- Assisting users with Wi-Fi connections, access points and web-based applications
- Supporting teaching staff and students with ICT-based learning activities
- Installing and updating hardware and software across school devices
- Supporting maintenance of printers, AV equipment, CCTV systems and peripherals
- Creating and maintaining technical documentation and user guides
- Assisting with system monitoring and automation tasks where required
- Supporting compliance with GDPR, safeguarding and IT security policies
- Helping with IT setup for school events such as parents’ evenings and open events
Where you'll work
Purbeck Stantonbury
Milton Keynes
MK14 6BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
- Logical
About this employer
The Tove Learning Trust is a family of academies that aims to inspire education that leads to outstanding outcomes. Our trust consists of primary, secondary, and alternative provision schools across two regional hub areas in Northamptonshire and Milton Keynes, as well as the West Midlands.
We are committed to ensuring that all of our students achieve their full potential, and we work hard to provide stimulating environments that enable every child to develop and flourish. Our schools and teaching staff share best practices to strengthen their skill sets, deliver outstanding teaching and enhance the outcomes of our pupils.
We value the unique differences and identities of all our pupils and see them as positive attributes to build upon. Each of our schools is unique, with its own personality, values, and ethos. As a trust we support and nurture this, ensuring that their core individuality and beliefs remain the same.
Company benefits
- Medicash health plan
- Access to counselling services
- Gym membership £10 per month on site gym including a pool
- Christmas shutdown period
- Cash reward scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000035472.
Apply now
Closes on Monday 27 July 2026
After signing in, you’ll apply for this apprenticeship on the company's website.