Business Administrator Apprentice

HAYLEY GROUP LIMITED

West Midlands (B63 3XL)

Closes in 13 days (Friday 19 June 2026 at 11:59pm)

Posted on 5 June 2026

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Summary

Due to exciting new expansion, Hayley Dexis is looking for a Business Administrator Apprentice to join our Front Desk team at our brand new, state-of-the-art HQ in Halesowen.

This is a fantastic opportunity for an individual to take their first step into the world of work and begin building a long-term career in business.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8am - 4:30pm Based on-site at our Halesowen HQ

40 hours a week

Start date

Monday 29 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

If you’ve recently finished college, or you're an individual looking to gain real work experience while continuing to learn, this apprenticeship is the perfect place to start.

You’ll work towards a Business Administrator Level 3 qualification, while developing valuable workplace skills in a supportive and professional environment.

This role is offered on a 19-month fixed-term contract, aligned with the duration of the apprenticeship. On successful completion, there may be an opportunity to move into a permanent role, depending on performance and business needs.

You’ll be based at our flagship HQ, helping to create a welcoming and organised front-of-house experience for staff, customers, and visitors.

What you’ll be doing:

With full training and support, you’ll learn how to:

  • Welcome visitors and create a positive first impression
  • Answer phone calls and direct enquiries professionally
  • Support meeting bookings, diaries, and room set-ups
  • Assist with general administration tasks (emails, data entry, documents)
  • Help manage office supplies and reception organisation
  • Prepare meeting rooms and provide refreshments
  • Keep reception areas clean, tidy, and professional
  • Work with different teams across the business

What you’ll learn:

This role will help you build key skills for your future career, including:

  • Professional communication and customer service
  • Organisation, planning, and time management
  • Using business IT systems (Microsoft Office, email, calendars)
  • Working as part of a team in an office environment
  • Problem solving and handling different situations confidently
  • Understanding how a large business operates

Who were looking for:

This role is ideal for a college leaver or an individual with a positive attitude and willingness to learn.

You don’t need previous work experience - we will train you.

We’re looking for someone who is:

  • Friendly, approachable, and confident
  • Eager to learn and develop new skills
  • Reliable and punctual
  • Well organised with good attention to detail
  • Comfortable speaking to people face-to-face and on the phone
  • Keen to start a career in business administration

Where you'll work

Shelah Road
Halesowen
West Midlands
B63 3XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As a Business Admin apprentice, you will attend regular fortnightly online lessons. In addition, you will be allocated with an assessor who will visit you within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

About this employer

Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK, employing over 1,300 people. Our people are key to our success and delivering exceptional customer service.

After this apprenticeship

Potentially a permanent position available, on completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000035439.

Apply now

Closes in 13 days (Friday 19 June 2026 at 11:59pm)