Customer Service Specialist Apprenticeship
MINI VILLAGERS CO LTD
LIVERPOOL (L9 7BP)
Closes in 17 days (Sunday 28 June 2026)
Posted on 10 June 2026
Contents
Summary
Mini Villagers is a unique children’s role-play village and family café, designed to provide a safe, engaging, and imaginative environment for young children and their families. We combine high-quality play experiences with a welcoming café atmosphere.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9am to 5pm, shifts, may work evenings and weekends.
40 hours a week
- Start date
-
Monday 20 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcoming customers and checking families into sessions
- Operating the till and taking food and drink orders
- Supporting the café with barista duties (full training provided)
- Maintaining high standards of cleanliness across all areas
- Assisting with general organisation and daily operations
- Supporting kitchen staff when needed
- Helping to host and run children’s birthday parties (mainly weekends)
- Ensuring a safe, enjoyable environment for children and families
Where you'll work
HANSON ROAD
LIVERPOOL
L9 7BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
About this employer
Mini Villagers was created with one simple idea in mind, to build a beautiful space where children can play, imagine and learn, while parents relax and enjoy quality time together
As a proud family-run business, every part of Mini Villagers has been created with love, care and attention to detail. From our thoughtfully designed role play village to our welcoming café, we wanted to create somewhere that feels warm, safe and special for the whole family.
https://www.minivillagers.co.uk/ (opens in new tab)
Company benefits
- Crosby Coffee Course (Barista Training)
- First Aid in the Workplace
- Food Hygiene Level 2
- Fully Enhanced DBS
- Organic Styling Training
After this apprenticeship
After completing a Customer Service Specialist Apprenticeship, learners can progress into roles such as Senior Customer Service Advisor, Team Leader, Customer Experience Manager, Account Manager, Sales Executive, or Operations Supervisor. They may also progress onto higher-level apprenticeships in management, business, or customer service.
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000035348.
Apply now
Closes in 17 days (Sunday 28 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.