Apprentice Young People Tracking Service Officer

Halton Borough Council

Runcorn (WA7 2ES)

Closes in 15 days (Friday 19 June 2026)

Posted on 4 June 2026

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Summary

This role sits within the 16+ Education to Employment Team, who support the Council in meeting its statutory duties in relation to Raising the Participation Age legislation.

• Wage:

  £19,461 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, typical office hours.

  37 hours a week

• Start date:

  Monday 3 August 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Young People Tracking Service is responsible for maintaining the Client Caseload Information System, making statutory returns to the Department for Education and providing data, information and analytical support to the 16+ Education to Employment Team to guide their work.

More specific responsibilities include:

• Liaison with schools, colleges and training providers maintaining strong and effective communications to ensure statutory data returns are timely and of quality.
• Use of systems and services external to the team to gather information about clients, including (but not exclusively) those with Special Educational Needs and Disabilities, Children in Care and Care Leavers, Electively Home Educated, in receipt of High Needs Funding and known to the Youth Justice System.
• Work in collaboration with the Lead Officer to ensure the management of the information held within the Client Caseload Information System (CCIS) is quality assured and meets Department for Education reporting requirements and GDPR information handling requirements.
• Work in collaboration with the Lead Officer to ensure the Council makes all monthly and annual statutory returns in a timely manner without errors.
• Provide system support, advice, guidance and training to the (CCIS) system users, including colleagues in the Liverpool City Region whose activity is linked with Halton’s CCIS.
• Liaise with the CCIS provider to ensure effective working of the system and software and, in collaboration with the Lead Officer, implement upgrades and maintenance of the system, the impact this will have on system usage and communicating developments with system users.
• Use complex reporting tools such as SQL and Microsoft Visual Studio to undertake statistical analysis of information, interpret data to highlight key trends, issues and areas of concern.
• Present information in a clear and informative way to 16+ Education to Employment Team members, education establishments, operational teams and senior managers, maintaining the timeliness and accuracy of data reports centrally recorded as well as any additional requirements made.
• Maintain a thorough understanding of all legislation, guidance, national and local policy in relation to the 16+ Education to Employment Team’s area of work, contributing to work areas as appropriate and providing advice and guidance specific to the service.
• Cover the duties of the Lead Officer in their absence so priority service delivery requirements can be maintained and fulfilled, including attending meetings as appropriate.
• Undertake any other duties and responsibilities as may be assigned from time to time, which are commensurate with the grade of the job.

Where you'll work

Rutland House
Halton Lea
Runcorn
WA7 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will attend Riverside College every other Friday.

Requirements

Essential qualifications

GCSE in:

• English Language (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Team working
• Awareness of data protection
• Quick to learn
• Time management
• Ability to prioritise workload
• Self-motivated

Other requirements

• You will have some further experience beyond studying GCSEs, whether through further study or work. This experience will have supported you to be work ready, but still able to gain further learning and development from this apprenticeship.
• Please also be aware that this very much a desk-based, data-driven role. 

About this employer

Halton Borough Council is the local authority responsible for the borough of Halton, a unitary authority in Cheshire, England. All our colleagues at Halton have made a positive commitment to delivering great outcomes for our communities. Whoever joins us will share that passion for outstanding service, and strongly align with the values which define our workplace culture; Working Together – building fantastic relationships with colleagues and customers. Continuous Improvement – Keeping great service delivery at the heart of everything we do. Personal Growth – Learning, growing and developing ourselves. Accountability – doing what we say we are going to do. Inspiring Leadership – positive roles models and leading by example.

https://haltoncouncilcareers.co.uk/ (opens in new tab)

Company benefits

Generous annual leave entitlement, starting at 34 days per year (inc. bank holidays), free car parking at HBC sites, flexible/hybrid working arrangements, investment in personal development & membership to salary-linked pension scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

As you approach the end of your apprenticeship, you will receive guidance and support from our dedicated Apprenticeship Officer in applying for opportunities within Halton Borough Council. We are eager to ensure that any apprentice that joins us as an apprentice, is given every chance to secure permanent, long-term employment with us.

Ask a question

The contact for this apprenticeship is:

Halton Borough Council

Haf Bell

haf.bell@halton.gov.uk

0151 511 7255

The reference code for this apprenticeship is VAC2000035205.

Apply now

Closes in 15 days (Friday 19 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.