Visitor Assistant Apprentice

Stroud District Council

Gloucestershire (GL5 4UB)

Closes on Sunday 12 July 2026

Posted on 4 June 2026

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Summary

To support the delivery and continuous improvement of high-quality visitor services through effective administration, coordination, and customer engagement.

 

• Wage:

  Competitive

  Competitive wage offered

  Minimum wage rates (opens in new tab)

  16 - 20 years old - £20,933

  21+ - £24,521

• Training course: Business administrator (level 3)
• Hours: Shifts to be confirmed, may include weekdays, weekends, Bank Holidays and occasional evenings.

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• The postholder will develop a broad range of business administration skills including planning, record keeping, communication, and service improvement, contributing to front-of-house operations, bookings, events administration, and income generation
• Welcome visitors and deliver excellent customer service at reception and in the display spaces
• Help deliver visitor services that are customer-focused, innovative and, where applicable, income generating
• Support income generation and commercial services by assisting with the administration and day-to-day operation of visitor and commercial services, including taking payment in our shop and café, cashing up, taking bookings for events and answering visitor enquiries and questions in person and on the telephone
• Nurture and retain both new and repeat visitors and customers
• Provide reception and gallery stewarding whilst maintaining the highest possible standards of health & safety, security (visitors, staff, premises & collections) and customer care
• Undertake regular routine housekeeping across the museum (including cleaning toilet areas, vacuuming and cleaning the café) and deep/conservation cleaning (following training)
• Completing minor maintenance tasks (with guidance) to ensure that the Museum is clean and presented to the highest standards at all times
• Be customer focussed. A commitment to supporting as many people as possible to access the museum and our services
• Support administrative processes such as maintaining accurate records for bookings, events, and visitor data using appropriate systems
• Assist and contribute to monitoring visitor feedback and identifying how we can improve our service
• Contribute to the administration, organisation and coordination of events, including pre- and post-event room and refreshment set-up/pack-down
• Maintain positive working relationships with SDC colleagues, the Cowle Trust, contractors, actual and potential customers and users, voluntary organisations
• Support and facilitate events
• Able to be a positive and constructive teamwork and support the team working in effective ways 
• Take responsibility for managing own workload and making day-to-day decisions within defined procedures, seeking guidance where appropriate
• Routine decisions on aspects of work with all other decisions being referred to Front of House Manager, Front of House Supervisor or Casual Duty Manager

Where you'll work

Ebley Mill
Ebley Wharf
Stroud
Gloucestershire
GL5 4UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CIRENCESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Cirencester College 
• Business Administration Level 3
• Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College

Requirements

Desirable qualifications

GCSE in:

• English (grade C / 4)
• Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental

Other requirements

To work with communities sometimes outside normal office hours, including weekends.

To inform, reflect and support the Council’s aims and objectives.

To work with colleagues across the organisation as required in support of organisational goals.

To promote the Council’s commitment to equality of opportunity, diversity and inclusion at all times

To undertake all training and development initiatives as required.

To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.

To work within the requirements of the Council’s Environmental Policy and Management System.

To undertake any appropriate duties required to meet the Council’s obligations under the Civil Contingencies Act.

To undertake all appropriate duties required to meet the Council’s safeguarding obligations according to the Children’s Act (2004), Working Together to Safeguard Children Statutory Guidance (2018), the Care Act (2014) and the Care and Support Statutory Guidance (2014), Mental Health Capacity Act (2005), and Deprivation of Liberty Standards (2007).

About this employer

Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.

https://www.stroud.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Potential for a full time role once the apprenticeship has been completed

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Apprenticeships

apprenticeships@cirencester.ac.uk

01285 626259

The reference code for this apprenticeship is VAC2000035095.

Apply now

Closes on Sunday 12 July 2026