Internal Panel Products Sales Administrator Apprentice

PALMER TIMBER LIMITED

Cradley Heath Warley (B64 6PW)

Closes in 20 days (Friday 26 June 2026 at 11:59pm)

Posted on 5 June 2026

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Summary

The role will involve working at a well-established family owned company as part of a busy Sales team, and the successful candidate will be expected to add to the efficiency and accuracy of the department. Good progression and development opportunities.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Salary will be above the minimum wage.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General administration duties
  • Making Sales calls to new or existing customers
  • Taking Sales enquiries and orders via telephone
  • Providing support for the External Sales Team
  • Building relationships with existing and new customers
  • Learning how a busy Sales office in the timber industry operates

Where you'll work

Granville Works Station Road
Cradley Heath Warley
B64 6PW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Level 2 English and maths Functional Skills (if applicable)
  • Training will take place at Protocol B3 2NH 1 day per month
  • Training on-site at the employer

More training information

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying
  • Ofsted good training provider
  • 1-day per month training at premises in City Centre Birmingham
  • Onsite assessment visits
  • Online and remote training

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

Family busines. We source high quality commercial grade timbers from around the world hand picked ensuring our high quality standards are met every time.

https://palmertimber.com/ (opens in new tab)

After this apprenticeship

  • Palmer Timber encourage progression through the Company and this position is a fantastic opportunity to start your employment journey with us

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Ben Farmer

bfarmer@protocolgroup.co.uk

0121 236 2634

The reference code for this apprenticeship is VAC2000035011.

Apply now

Closes in 20 days (Friday 26 June 2026 at 11:59pm)