Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell
Drs Ansari, Carradus & Farndell @ Longton Health Centre
PRESTON (PR4 5HA)
Closes in 26 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 4 June 2026
Contents
Summary
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Positively promote the practice to ensure a consistent growth in patient list size.
Provide general administrative assistance to the practice team.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday 7.30am - 4.00pm,
Tuesday 7.30am - 1.00pm,
Wednesday, 8.00am - 5.00pm,
Thursday Off the job and portfolio day in practice – 6 hours 7.30am – 1.00pm and Friday, 8.00am - 6.30pm.
37 hours a week
- Start date
-
Monday 6 July 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To gain a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
- Filing letters, notes / forms / results and maintaining patient records manually and electronically
- Processing online blood test forms
- Opening and distributing post
- Dealing appropriately with outgoing mail
- Patient contact using telephone / email and text message
Where you'll work
THE HEALTH CENTRE
LIVERPOOL ROAD
LONGTON
PRESTON
PR4 5HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RUNSHAW COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- GCSE English (grade A*-C/Grade 9-4 Equivalent)
- GCSE Maths (grade A*-C/Grade 9-4 equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
Other requirements
- In order to progress your application, we will require you to complete additional paperwork and complete a Century assessment
- The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy
- Please check your junk mail whilst the vacancy is open
About this employer
- Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services
Patient list size not exceeding 11,000 patients
After this apprenticeship
- Possibility for further progression in NVQ's
Ask a question
The contact for this apprenticeship is:
RUNSHAW COLLEGE
Tyler Gunson
gunson.t@runshaw.ac.uk
The reference code for this apprenticeship is VAC2000035005.
Apply now
Closes in 26 days (Tuesday 30 June 2026 at 11:59pm)