Business Administration Apprenticeship
GREENSMART PROPERTY SERVICES LTD
Bath (BA1 1HE)
Closes in 16 days (Monday 22 June 2026 at 11:59pm)
Posted on 4 June 2026
Contents
Summary
We are looking for a motivated and organised Apprentice Office Administrator to support our busy office team. This is an excellent opportunity for someone looking to start a career in administration while gaining hands-on experience within a growing plumbing, heating and property services business.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9am - 5pm
37 hours 30 minutes a week
- Start date
-
Tuesday 23 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Service & Communication
- Answer incoming telephone calls professionally and direct enquiries appropriately
- Respond to customer emails promptly and professionally
- Take messages accurately and ensure follow-up actions are completed
- Provide excellent customer service to clients, tenants, landlords and letting agents
Administration & Office Support
- Register new clients and maintain accurate customer records
- Update internal systems, spreadsheets and databases
- Manage incoming and outgoing post
- Scan, file and organise paperwork and digital records
- Prepare documents, letters and reports when required
- Order stationery and office supplies
Scheduling & Operations
- Book plumbing, heating and maintenance appointments
- Support scheduling of engineer diaries
- Confirm appointments with customers
- Assist with job tracking and ensuring works are completed on time
- Organise company vehicle servicing, MOTs and repairs
- Keep fleet records up to date
Compliance & Certification
- Schedule and process Gas Safety Certificates received from letting agents
- Register boilers and hot water cylinders with manufacturers and relevant authorities
- Maintain warranty documentation and certification records
- Monitor renewal dates for servicing, MOTs and compliance checks
- Help maintain health & safety records and training logs
Finance & Business Support
- Assist with raising invoices
- Support chasing outstanding payments politely and professionally
- Help update timesheets and engineer hours records
- Assist with monthly reporting and KPI data
- Support directors and management with admin tasks
- Any other generic administration duties as requested
Where you'll work
4 Queen Street
Bath
BA1 1HE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COREED LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 (A-C))
- Maths (grade 4-9 (A-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Friendly
- Professional
- Reliable
- Punctual
About this employer
At GreenSmart property services we pride ourselves on the high standard of our work and the excellent customer service we aim to provide. We have a vast knowledge of all things plumbing and heating and are always more than happy to help you as much as we can along the way.
We are very particular about who we employ and only seek the very best talent, with an innate passion for delivering a memorable customer experience. For every challenge, there is at least one person who is negatively impacted as a result. We strive to deliver solutions that put the end user first and never push a product that isn’t quite aligned to our customers needs.
After this apprenticeship
Full-time post following completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
COREED LIMITED
Matthew
matthew@coreed.co.uk
07809415944
The reference code for this apprenticeship is VAC2000034982.
Apply now
Closes in 16 days (Monday 22 June 2026 at 11:59pm)