Property Management Assistant Apprentice

AM Surveying & Block Management

Maidstone (ME17 4DH)

Closes on Wednesday 8 July 2026

Posted on 4 June 2026

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Summary

Start your career in property management as a Property Management Assistant Apprentice. You’ll learn on-the-job, supporting experienced Property Managers and working with residents, contractors and suppliers to keep developments running smoothly. Ideal for someone motivated, curious and eager to develop new skills.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • Discretionary annual bonus scheme

Training course
Housing and property management (level 3)
Hours
Monday to Friday 9am - 5pm (Full-time, Permanent), occasional emergency phone cover once every 12 weeks

40 hours a week

Start date

Thursday 16 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Managing incoming repair requests (reactive and planned) via email, telephone, and software systems.
  • Preparing contractor work orders, obtaining quotations, and issuing instructions.
  • Supporting Property Managers with planned and reactive maintenance.
  • Using FixFlo software to process and monitor maintenance issues, ensuring timely resolution.
  • Conducting regular site inspections with Property Managers.
  • Liaising professionally with property owners, clients, suppliers, and contractors.
  • Maintaining a high standard of written and verbal communication.

Where you'll work

Penelope House Westerhill Road
Coxheath
Maidstone
ME17 4DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Passing a Disclosure and Barring Service (DBS) check
  • Successful completion of a 3-month probation period

About this employer

At AM Surveying & Block Management, we provide Block Management and Building Surveying/Consultancy services to developments, estates and clients throughout London and the South East and we are looking for a Property Management Assistant Apprentice to join our passionate team.

As part of our Block Management services to our clients, we provide a range of general property maintenance and cleaning services in-house.

Clients of AM Surveying & Block Management expect a high degree of service within key performance areas including professionalism, commitment to delivering on targets and attention to detail.

Our hard working team have continually achieved our clients expectations, driving the company forward as we continue to meet our growth goals, establish our brand as a respected Block Management & Building Surveying/Professional Services solution and expand our team.

http://www.amsbm.co.uk (opens in new tab)

Company benefits

  • Company pension
  • Health & well-being programme
  • On-site gym
  • On-site parking
  • Regular team events
  • A dedicated social committee
  • Annual staff celebration

After this apprenticeship

On completion, you will gain a recognised industry qualification and have the opportunity to progress into a Property Manager role. You’ll also be eligible to register as an Associate Member of ARLA (MARLA), The Property Institute (ATPI), or achieve CIH Certified Practitioner status (CertCIH).

Ask a question

The contact for this apprenticeship is:

THE APPRENTICE ACADEMY LIMITED

The reference code for this apprenticeship is VAC2000034920.

Apply now

Closes on Wednesday 8 July 2026