Practice Administrator Apprentice

THE PARTNERS SHAWBURY MEDICAL PRACTICE

SHROPSHIRE (SY4 4JS)

Closes in 30 days (Monday 6 July 2026 at 11:59pm)

Posted on 4 June 2026

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Contents

Summary

To provide high-quality administrative and clerical support to ensure the smooth day-to-day running of the GP practice. The role involves handling patient records, supporting clinical staff, managing communications, and contributing to efficient service delivery in line with NHS policies and procedures.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Rota basis between 8am and 6.30pm, Monday- Friday.

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide general administrative support including filing, scanning, photocopying, and document management
  • Maintain accurate and up-to-date patient records using clinical systems
  • Process incoming and outgoing correspondence (letters, emails, NHS forms)
  • Register new patients and update demographic information
  • Manage referrals, ensuring they are processed in a timely and accurate manner
  • Act as a point of contact for patients, carers, and external organisations
  • Handle telephone and email enquiries in a professional and confidential manner
  • Assist patients with appointment queries, online services, and general information
  • Ensure a courteous and supportive approach to all patient interactions
  • Support clinicians with administrative aspects of patient care (e.g. test results, referrals, recalls)
  • Monitor and action tasks on the clinical system as directed
  • Assist with coordination of clinics, appointments, and patient follow-ups
  • Ensure compliance with GDPR, confidentiality, and NHS data protection standards
  • Maintain accurate data entry and reporting requirements
  • Support audits and quality improvement processes where required
  • Follow practice policies, procedures, and health & safety guidelines
  • Assist with workload distribution and daily practice operations
  • Liaise with hospitals, community services, and other NHS teams
  • Support the management team with ad hoc administrative tasks
  • Contribute to improving processes and patient experience

Where you'll work

THE SURGERY
POYNTON ROAD
SHAWBURY
SHROPSHIRE
SY4 4JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Professional

Other requirements

  • Adherence to NHS values and confidentiality standards
  • Flexibility to meet the needs of the service
  • Commitment to continuous learning and development
  • Completion of Enhanced Disclosure and Barring Service check

About this employer

Shawbury Medical Practice is a local GP surgery located on Poynton Road in Shawbury, Shrewsbury. It serves the local community with comprehensive NHS primary care services, including chronic disease management, minor surgeries, and an in-house dispensary.

https://www.shawburymedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

  • Full-time role for the right candidate

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Dave Collins

dave.collins@sbc-training.co.uk

01743454810

The reference code for this apprenticeship is VAC2000034918.

Apply now

Closes in 30 days (Monday 6 July 2026 at 11:59pm)