IT Support Apprentice

Q V EDUCATION LIMITED

Hampshire (PO17 5JT)

Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)

Posted on 9 June 2026

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Contents

Summary

This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. 

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday (8:00am - 4:00pm).

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).

The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.

IT Support & Helpdesk

  • Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone.
  • Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools.
  • Escalate issues appropriately and maintain clear documentation and audit trails throughout.
  • Address IT issues by prioritising in line with service level agreements.

Hardware & Software

  • Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment.
  • Support the rollout of new systems, applications and hardware upgrades across the school.
  • Apply appropriate testing methodologies to hardware, software and cabling assets.
  • Carry out preventative maintenance to reduce the incidence of faults.

Networking & Infrastructure

  • Complete cabling tasks including coaxial, copper and fibre connections.
  • Support the configuration and maintenance of network devices, switches and routers.
  • Learn virtualisation of servers, applications and networks.
  • Deliver network tasks with a focus on security, mitigating and defending against risks.

Security & Compliance

  • Apply appropriate security policies to all ICT tasks in line with school and organisational requirements.
  • Administer security access, user permissions and account management, including password resets, escalating as required.
  • Interpret technical specifications relevant to the ICT task in hand.

Stakeholder Communication

  • Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.
  • Manage expectations and escalation professionally, keeping users informed of progress.

Professional Development

  • Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.
  • Practise continuous self-directed learning to stay up to date with technological developments.
  • Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).
  • Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.

Where you'll work

Wickham Road Fareham
Hampshire
PO17 5JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
  • Your training will include gaining a Level 3 IT qualification
    Training schedule has yet to be agreed.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Motivated
  • Hardware and Software
  • Tech Savvy
  • Passion for IT
  • Troubleshooting
  • Can do attitude

About this employer

Boundary Oak School is an independent day and boarding school set in beautiful grounds in Fareham, Hampshire. We are committed to providing an outstanding educational experience for our pupils and a supportive, dynamic environment for our staff. Our IT infrastructure underpins teaching, learning and administration across the school, and we are now seeking a motivated individual to join our IT team as an Apprentice.

After this apprenticeship

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000034853.

Apply now

Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)