Business Admin Apprentice

Palmer Community Hospital

JARROW (NE32 3UX)

Closes in 20 days (Wednesday 24 June 2026 at 11:59pm)

Posted on 4 June 2026

Print

Contents

Summary

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

To ensure the doctors are able to provide an efficient, helpful and caring service to the practice population.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 08:00- 18:30 on a rota basis.

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Ensure efficient operation of the appointment system, and monitor the flow of patients into consulting and treatment rooms
  • Advise patients of relevant charges for private services, accept payment, and issue receipts
  • Respond to all queries and requests for assistance from patients and other visitors
  • Ensure reception and waiting areas are kept neat and tidy
  • Book appointments and recalls, ensuring full name and DOB are entered, to ensure that the correct record is retrieved
  • Receive and make calls as required. Divert calls and take messages as appropriate
  • Ensure that the system is operational at the beginning of each day
  • Open and stamp incoming mail
  • Scan hospital letters and other correspondence
  • Dealing with changes of patient information and receiving all evidence as appropriate
  • Clear rooms after surgeries and replenish any necessary stock
  • Assist with daily Pathology lab results: administration of GP tasks
  • Any other duties the management feel appropriate to the role

Where you'll work

PALMER COMMUNITY HOSPITAL
WEAR STREET
JARROW
NE32 3UX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • This is a fully work-based programme
  • You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
  • You will be studying the Level 3 Business Administrator apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Hospital based in Jarrow.

After this apprenticeship

  • Potential full time role available for the right candidate upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ian@we-are-zenith.com

01919171097

The reference code for this apprenticeship is VAC2000034830.

Apply now

Closes in 20 days (Wednesday 24 June 2026 at 11:59pm)