I.T. Apprentice

DUNLOP OIL & MARINE LIMITED

Ne Lincolnshire (DN31 2SY)

Closes in 8 days (Friday 12 June 2026 at 11:59pm)

Posted on 3 June 2026

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Summary

We are offering an exciting opportunity to start a career in IT through an Information and Communications Technician Level 3 Apprenticeship. Gain hands-on experience supporting IT systems, troubleshooting issues, and learning from experienced professionals while earning a recognised qualification.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:00 - 16:00

37 hours 30 minutes a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Create and support internal reports for other areas of the business
  • Create and support internal applications
  • Responding to 1st Line user support tickets
  • Day to day support and maintenance of networks and equipment
  • Provide support to IT and/or business process improvements installation and setup of equipment
  • Assist in setting up workstations and user profiles for new employees
  • Assist in setting up mobile phones and shopfloor scanners
  • Working with backend systems and IP addresses
  • Software image installs
  • IT Administration
  • Liaise with Continental support - competence centres
  • Support of Shopfloor and lab equipment
  • Work towards completing a formal qualification
  • Carry out the job requirements in full compliance with the Code of Conduct
  • Support and demonstrate the '4 Values' and associated 'behaviours' in carrying out your duties and responsibilities

Where you'll work

Moody Lane
Pyewipe
Grimsby
Ne Lincolnshire
DN31 2SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AKR GROWTH VENTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Training will take place via Teams at the office usually once a week, however the schedule will be agreed once the apprenticeship is in place

Requirements

Essential qualifications

GCSE in:

Maths, English, IT and 2 additional (grade C or Above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

  • Founded in 1955, the Grimsby plant has over 50 years of hose-manufacturing experience
  • Specialising in designing, manufacturing, and supplying hoses for the oil, gas, petrochemical, and dredging industries, both offshore and onshore.

After this apprenticeship

Most people move into one of these roles following this apprenticeship:

  • IT Support Technician / Engineer (2nd line)
  • Infrastructure Technician
  • Network Support Technician
  • Junior Systems Administrator
  • Service Desk Analyst (advanced)

Ask a question

The contact for this apprenticeship is:

DUNLOP OIL & MARINE LIMITED

Amanda

amanda.winterton@contitech.com

The reference code for this apprenticeship is VAC2000034677.

Apply now

Closes in 8 days (Friday 12 June 2026 at 11:59pm)