Account Handler Apprentice
JOHNSON INSURANCE SERVICES LTD
TADCASTER (LS24 9JF)
Closes in 28 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 2 June 2026
Contents
Summary
Kick-start your career in the insurance industry with Johnson Insurance as an Apprentice Account Handler. This is a fantastic opportunity for a motivated and organised young person to gain hands-on experience, learn from experienced professionals, and build a long-term career with genuine progression opportunities within a growing business.
- Wage
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£20,000 a year
- Training course
- Insurance practitioner (level 3)
- Hours
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Monday – Friday, 9am to 5pm with an hour for lunch.
35 hours a week
- Start date
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Wednesday 8 July 2026
- Duration
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1 year 1 month
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
At Johnson Insurance, we are looking for an enthusiastic and ambitious Apprentice Account Handler to join our friendly and supportive team. This role is ideal for someone starting their career who enjoys working with people, learning new skills, and being part of a professional office environment. You will receive full training and support while gaining valuable experience within the insurance industry, helping clients with their insurance needs and learning how a successful brokerage operates.
As an Apprentice Account Handler, you will work closely with experienced Account Handlers and Account Executives to provide excellent customer service, manage client communications, and support the day-to-day administration of insurance policies. Over time, the successful candidate will have the opportunity to develop specialist knowledge, and progress into more senior roles within the business.
Key Responsibilities
- Supporting the team with client administration, policy updates, and insurance documentation
- Speaking with clients, insurers, and colleagues professionally via phone and email
- Assisting with renewals, new business quotations, and mid-term policy adjustments
- Learning about a wide range of insurance products and advising clients with support from senior team members
- Maintaining accurate records and updating internal systems
- Providing excellent customer service and building positive relationships with clients
- Supporting account executives and senior staff with day-to-day tasks
- Handling client queries efficiently and professionally
- Ensuring all work is completed in line with company procedures and FCA regulations
- Taking part in ongoing training, development, and professional qualifications
Where you'll work
COMMER HOUSE
TADCASTER ENTERPRISE PARK
STATION ROAD
TADCASTER
LS24 9JF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS EDGE TRAINING LTD
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
Your training will be completed online from your employers working address.
More training information
Insurance Practitioner Level 3 Apprenticeship Standard:
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Fully and part funded learning and development programme that includes the Cert CII
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Develop the knowledge, skills and behaviours of successful Insurance Practitioners
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Role-specific routes ways tailor the apprenticeship to the job role:
Claims Handler/Loss Adjuster
Assistant Underwriter
Junior Broker - Free CII membership for non-members through the CII Aspire
- Apprenticeship Programme Includes digital CII study books and exam entries.
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer.
- Fortnightly workshops for each CII exam.
- All workshops recorded and available on demand.
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals.
- Exam tips, tricks, and strategies.
- Regular tutorials and assessments with sector experts.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4(C))
- Maths (grade Grade 4(C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Presentation skills
- Administrative skills
- Team working
Other requirements
DBS and Credit Check required.
About this employer
Founded in 2017 by Max Johnson ACII, the business has been built on cultural, ethical & professional values from the ground up, focusing on core sectors and delivering a service that meets the fast pace demands of today. We are continually looking at new ways of working, to ensure our advice and service remains timely and accurate.
It is only when things go wrong that our insurance policies are scrutinised, so we work closely with our clients to understand the risks they face and what they want to achieve, so we can ensure they are best placed with policies designed to do the job they are intended to do when really needed.
https://www.johnsoninsurance.co.uk/ (opens in new tab)
Company benefits
Parking available on site
5% pension contribution after 3 months
Employee benefits after passing probation (PMI and Death in service)
After this apprenticeship
This apprenticeship offers genuine long-term career opportunities for the right candidate. With training, mentoring, and professional development support, successful apprentices can progress into an Account Handler specialism or an Account Executive.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC2000034642.
Apply now
Closes in 28 days (Tuesday 30 June 2026 at 11:59pm)