Business Administrator Apprentice
Sanctuary Group
Basildon (SS13 1FG)
Closes in 6 days (Tuesday 9 June 2026)
Posted on 2 June 2026
Contents
Summary
Be the warm, welcoming face of our community – greeting residents and visitors at reception, answering queries, and making everyone feel at home
- Wage
-
£18,720 a year
- Training course
- Business administrator (level 3)
- Hours
-
37.5 hours a week Monday-Friday.
37 hours 30 minutes a week
- Start date
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Tuesday 16 June 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Plan and lead engaging activities – from fun group sessions (like arts & crafts, games, or gentle exercise classes) to one-on-one moments that reflect each resident’s interests.
- Empower independent living: encourage and help our residents to stay active and connected
- Support residents to connect with their local community – for example, arranging outings, bringing in local volunteers/entertainers, or simply helping someone facetime with family
- Champion choice – above all, enable our residents to live life on their own terms – whether it’s helping someone continue a beloved hobby or try something new, you listen to what matters to them and make it happen
- You’ll be working in a single location as part of our Retirement Community team
(If you’ve been a Wellbeing Assistant, Activities Coordinator, Lifestyle Facilitator or have experience helping others live life to the fullest, we’d love to hear from you! This role goes by many names – what matters is your passion for people.)
Your rewards
You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme matched up to 5%, we offer a package to help you thrive:
- Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
- Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
- Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it - Company-paid life insurance
- Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
- Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
What your apprenticeship includes
- A mixture of face-to-face and Skype/phone catch-ups every 4 - 6 weeks to discuss feedback and progress
- A mixture of on and off-the-job training, including workshops and webinars
- Reviews every 12 weeks with your Line Manager and Apprenticeship Trainer
- The chance to get Functional Skills in English and maths (if you don’t already have GCSEs)
Where you'll work
Poplar House
Basildon
SS13 1FG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
About this employer
We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.
After this apprenticeship
Move into a permanent contract as a Customer Supporter.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000034630.
Apply now
Closes in 6 days (Tuesday 9 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.