Apprentice Information, Communications Technician
West Nottinghamshire College
Nottinghamshire (NG18 5BH)
Closes on Friday 10 July 2026
Posted on 2 June 2026
Contents
Summary
Join the college I.T support team, providing invaluable technical support to staff and learners. Duties to include, assist in the recording and copying of TV/Radio programmes, prepare materials and equipment required for examinations etc.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
08:30 - 17:00 Monday to Friday
37 hours a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide routine service and maintenance of all AV related equipment within the college, to include data projectors, interactive whiteboards, laptops, mobile and learning technologies
- To prepare AV related equipment (e.g. data projectors, laptops, digital still & video cameras) and other resources for learning and teaching purposes
- To organise and co-ordinate the timely delivery of AV equipment and other resources as necessary, to support teaching and learning
- To train staff in the use of AVA hardware resources as required
- To assist staff and learners in making the best use of current ILT resources and facilities
- To maintain accurate records of all loaned equipment
- To ensure that all loaned items are correctly recorded
- To assist in the recording and copying of TV/Radio programmes
- To prepare materials and equipment required for examinations
- To meet regularly with staff in order to identify key tasks and rotas
- To ensure that all classroom-based equipment is clean and fit for purpose and in doing so, keep a schedule of maintenance to record and track activity
- To maintain an inventory of all departmental equipment
- To regularly review and evaluate systems and procedures
- To participate in the evaluation of new and emerging technologies
- To support IT Works in the re-imaging of laptops and desktop PCs as required
- To support IT Works in the moving of laptops and desktop PCs as required
Where you'll work
Derby Road
Mansfield
Nottinghamshire
NG18 5BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Level 3 information communication technician apprenticeship standard, including Functional Skills if required.
This programme is delivered via a day release model. This means that one day per week (term time only), you will be required to attend classes to further your learning.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Vision West Nottinghamshire College is widely regarded as one of the largest colleges in the country, offering a wide range of curriculum to meet both the needs of individuals and employers locally, regionally and nationally. The college also owns a number of subsidiary companies that are engaged with the provision of training as well as the development of commercial software products.
After this apprenticeship
The college is committed to providing further training at higher levels in the future to support your career development.
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
Ryan
apprenticeships@wnc.ac.uk
01623 900479
The reference code for this apprenticeship is VAC2000034622.
Apply now
Closes on Friday 10 July 2026