Customer Service Representative Apprentice
INEOS Inovyn
Runcorn (WA7 4EL)
Closes in 15 days (Thursday 18 June 2026 at 11:59pm)
Posted on 2 June 2026
Contents
Summary
INEOS Inovyn are offering an exciting opportunity to get hands-on experience within the domestic and export teams within our Customer Service Team. You will be carrying out real work from day one, adding value to customers, and ensuring their needs are fully met.
- Wage
-
£24,300 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 09:00 – 17:00 (45 minute lunch break).
Fortnightly release to attend college.
36 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working closely with the Sales Account Managers, this role will include liaising with a wide variety of customers based across Europe.
Key responsibilities:
- Placing orders
- Pricing and working with price lists
- Credit/debit/invoicing/ rebates
- Month-end activities
- Liaising with customers via different communication methods, i.e., phone, email, etc.
- Customer complaints - learn the customer complaint process and manage reporting
- Reporting - day-to-day and monthly customer service reports
- Experience/ exposure to Export markets and associated requirements and compliance required
- Process reviews and audits, writing up findings
- General - filing, testing new systems, attendance at weekly and monthly meetings
Where you'll work
Runcorn Site HQ
Bankes Lane Office
Bankes Lane
Runcorn
WA7 4EL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RIVERSIDE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administration.
Fortnightly attendance at Riverside College, Widnes.
More training information
The apprentice will gain hands-on experience within the domestic and export teams as part of our Customer Service Team. You will be working alongside the team from day one, adding value to customers and ensuring their needs are fully met, including liaising with our customers based across Europe.
We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date, as we cannot guarantee the vacancy will remain open for the whole time planned.
If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note that if you are shortlisted for the post, we cannot progress your application any further without you providing evidence of this.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Strong verbal communication
- Excellent written communicator
- Persuasion skills
- Numeracy skills
- Well developed IT Skills
- Capable of multi-tasking
- Reliable
- Flexible and proactive
- Willing to learn
- Positive attitude
Other requirements
We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date, as we cannot guarantee the vacancy will remain open for the whole time planned.
If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post we cannot progress your application any further without you providing evidence of this.
About this employer
INEOS Inovyn is a leading chemical company and part of the global INEOS Group. We produce essential raw materials, including chlorine, caustic soda, and PVC, which are used in everyday products such as healthcare equipment, construction materials, and energy systems.
At INEOS Inovyn, we are committed to developing the next generation of talent through high-quality apprenticeships. We offer hands-on experience in a dynamic industrial environment, combining practical learning with structured training and career development opportunities. Apprentices benefit from working alongside experienced professionals, gaining valuable skills, and contributing to real-world projects from day one, while also learning whilst they earn.
Company benefits
20 days annual leave plus Bank Holidays.
After this apprenticeship
Apprentices can look forward to strong long-term career opportunities within a leading industrial company. Upon successful completion, apprentices can progress into skilled roles, with opportunities for further career development within INEOS Inovyn.
Ask a question
The contact for this apprenticeship is:
RIVERSIDE COLLEGE
Joanna Smith
joanna.smith@riversidecollege.ac.uk
01512572800
The reference code for this apprenticeship is VAC2000034570.
Apply now
Closes in 15 days (Thursday 18 June 2026 at 11:59pm)