Apprentice Customer Service Advisor
Arthurs Motor Group
OSWESTRY (SY11 2HJ)
Closes in 28 days (Monday 6 July 2026 at 11:59pm)
Posted on 4 June 2026
Contents
Summary
Arthurs Motor Group is delighted to offer two exceptional individuals the chance to join our customer service team. We aim to understand, delight and exceed our customers expectations in everything we do. Working across all departments, this Apprenticeship offers a strong foundation and insight into the retail motor sector.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Tuesday - Saturday, 8.30am - 5.30pm, 1 hour lunch break.
40 hours a week
- Start date
-
Monday 13 July 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting customers in person, by phone or online, and responding to enquiries about vehicles, bookings and services
- Coordinating appointments, service bookings and handovers, working closely with sales, service and parts teams
- Updating customer records and using internal systems to track enquiries, jobs and follow ups
- Supporting the sales and service teams with administrative tasks such as paperwork, invoices and documentation
- Following up with customers to check satisfaction, resolve issues and ensure a high standard of service
- Contributing ideas in team discussions to improve customer experience and daily operations
Where you'll work
LOWER BROOK STREET
OSWESTRY
SY11 2HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SBC TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Adaptable
Other requirements
Applicants must hold a full, clean UK driving licence and be able to travel between our sites as required. A flexible approach to commuting across locations is essential.
About this employer
Arthurs Motor Group is a long-established, family-owned dealership proudly serving Newtown (Powys), Oswestry (Shropshire), and Wrexham (North Wales). Since acquiring the business in 1979, the current owners have built a reputation for exceptional customer service, deep automotive expertise, and enduring community relationships.
https://www.arthurscars.co.uk/ (opens in new tab)
Company benefits
Arthurs Motor Group puts customers and staff first, offering expert support, career development, structured apprenticeship, salary reviews, 22 days’ holiday plus bank holidays, pension scheme, and a supportive, inclusive workplace.
After this apprenticeship
- Full-time role for right applicant
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Dave Collins
dave.collins@sbc-training.co.uk
01743454810
The reference code for this apprenticeship is VAC2000034562.
Apply now
Closes in 28 days (Monday 6 July 2026 at 11:59pm)