Front of House Team Member Apprentice
The Laceby Teapot
LACEBY (DN37 7HU)
Closes on Sunday 5 July 2026
Posted on 2 June 2026
Contents
Summary
Join The Laceby Teapot as a Front of House Team Member Apprentice. You’ll gain hands-on experience in a busy café environment, supporting front of house service, taking orders, serving food and drinks, and delivering excellent customer service while working towards your Level 2 Food and Drink Team Member Qualification.
- Wage
-
£9,360 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
Tuesday - Saturday 10am - 3pm (30-mins unpaid lunch)
22 hours 30 minutes a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver friendly, professional customer service to all visitors
- Take orders accurately using the till and handle payments
- Prepare and serve food and beverages in line with standards
- Support basic food preparation, including sandwiches, snacks and hot
- drinks
- Maintain high standards of cleanliness across the café, kitchen and
- customer areas
- Follow food safety, hygiene and allergen procedures at all times
- Restock supplies and assist with stock rotation and deliveries
- Work as part of a team to ensure smooth daily operations
- Handle customer queries and resolve minor issues politely and efficiently
- Support opening and closing procedures of the café
- Complete all apprenticeship learning, training and assessments on time
- Follow health and safety procedures and report any issues promptly
Where you'll work
1 HIGH STREET
LACEBY
DN37 7HU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- Level 2 Food and Beverage Team Member
- A bespoke programme of technical and vocational training
- Functional skills in maths and English *if applicable
The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship
Requirements
Desirable qualifications
GCSE in:
- English (grade 1/D)
- Maths (grade 1/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Initiative
Other requirements
Prior to applying please ensure you are able to get to and from this workplace within the operating hours.
Please be aware as the first part of the process you will be asked to complete a Learner.
Form and online assessments in English and maths. You will receive one to one.
Information, Advice and Guidance with one of the Learner Engagement Team.
About this employer
The Laceby Teapot is a welcoming and highly regarded tearoom known for its friendly atmosphere, quality food, and excellent customer service. Proudly voted Best Tearoom in Lincolnshire at the England’s Business Awards 2023, it has built a strong reputation locally for its warm hospitality and homemade offerings. The business provides a relaxed, community-focused setting where customers can enjoy freshly prepared food and drinks served with care.
After this apprenticeship
- Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
Charley or Claire
myapprenticeship@grimsby.ac.uk
The reference code for this apprenticeship is VAC2000034547.
Apply now
Closes on Sunday 5 July 2026