Business Administrator Apprentice
Monarch Medical Centre
MANCHESTER (M26 2QZ)
Closes in 31 days (Friday 3 July 2026)
Posted on 2 June 2026
Contents
Summary
Monarch Medical Centre are looking to appoint a Business Administrator apprentice to join their small friendly GP practice. You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 8:00am to 18:30pm (30 minutes break for lunch)
37 hours 30 minutes a week
- Start date
-
Monday 20 July 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Arrange transport to hospital appointments for housebound patients
Company Benefits:
- NHS Pension
- Access to NHS discounts
- Free on-site parking
Where you'll work
65 CROSS LANE
RADCLIFFE
MANCHESTER
M26 2QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this employer
Monarch Medical Centre is made up of a small but mighty team. This is a friendly practice where everyone is open to working together as well being forward-thinking, always welcoming new ideas.
After this apprenticeship
Once you have completed the apprenticeship, there are a number of roles which you can progress into with time, these include: Team Leader / Administrator / secretarial roles
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC2000034478.
Apply now
Closes in 31 days (Friday 3 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.