IT Support Technician Apprentice
EDWARDS LIMITED
West Sussex (RH15 9TW)
Closes in 14 days (Wednesday 17 June 2026 at 11:59pm)
Posted on 2 June 2026
Contents
Summary
In this role, you’ll play an important part in our UK IT team, supporting a wide variety of users, applications and IT systems. You will provide an on-site IT support across our UK offices, help to resolve incidents received from our service desk partner, and carry out operational tasks.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday (Times to be confirmed).
37 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll be doing:
- Learn how to support IT equipment, applications, and systems used across our offices
- Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support
- Maintain hardware assets, including receiving / dispatching equipment and updating inventory records
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists
- Contribute to local and global IT projects by delivering clearly defined tasks
- Understand business needs and learn how to prioritise requests effectively
- Take initiative to improve processes and create documentation that enhances user satisfaction
- Document incident solutions, create user guides and deliver user training where needed
Where you'll work
Innovation Drive
Burgess Hill
West Sussex
RH15 9TW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Minimum of 6 hours off-the-job training per week
- Blended learning, with online study materials, a monthly one-to-one online tutorial, and topic specific webinars
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Team working
Other requirements
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- A genuine interest in working in a customer-facing IT environment
- Strong communication skills, both written and verbal
- Good teamwork skills and a collaborative mindset
- The ability to complete tasks accurately, with minimal supervision, and to a high standard
- The ability to investigate and resolve basic IT issues
- Problem-solving skills and the ability to analyse information to suggest solutions
- Good working knowledge of Microsoft Word, Excel and Outlook
- A resilient, proactive, and enthusiastic approach to learning and work
About this employer
Edwards is the brand name our customers have come to trust and rely upon, but we are also part of the much bigger Atlas Copco Group. We take pride in our globally recognised position as the leading technology partner and supplier of vacuum and environmental solutions in support of our customers productivity and environmental targets. Our team will not be limited by conventional thinking to offer technology-driven solutions, and this requires a huge variety of skills and capabilities. As a company, we are actively developing sustainable solutions that enable a significant reduction in our customers' environmental footprint, while also driving down our carbon footprint within the business through waste reduction and renewable energy projects. One of our greatest strengths is the diversity of our workforce with people of all educational and cultural backgrounds working together. We believe that talent and diversity is the key to success and that everybody should feel valued and able to reach their full potential, both in their development and their contribution to the business.
https://www.edwardsvacuum.com/en-uk (opens in new tab)
Company benefits
- Learning and career growth
- Comprehensive compensation and benefits
- Health and well-being support
- Mentorship and support from experienced professionals
After this apprenticeship
Once you have completed the apprenticeship, you will join an established role within the site IT team.
Ask a question
The contact for this apprenticeship is:
EDWARDS LIMITED
Michelle Spalding
michelle.spalding@atlascopco.com
The reference code for this apprenticeship is VAC2000034476.
Apply now
Closes in 14 days (Wednesday 17 June 2026 at 11:59pm)