Business Administration Apprenticeship
Hartlepool Borough Council
Hartlepool (TS24 7NY)
Closes in 21 days (Monday 22 June 2026)
Posted on 1 June 2026
Contents
Summary
A fantastic opportunity has arisen for a Business Administration Apprentice to work for Hartlepool Borough Council. Our Business Administration Apprenticeship can provide a fantastic springboard into a range of other careers, with many previous apprentices securing roles in social care, data analysis, support officers, passenger transport & others.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will provide clerical, administrative and secretarial support, including:
- Answering telephone calls
- Taking messages
- Using office equipment
- Reception
- Post room duties
In addition, skills, knowledge, and experience will be developed in all aspects of business administration within a public sector environment whilst working towards a level 3 in Business Administration.
Where you'll work
Centre For Independent Living
Burbank Street
Hartlepool
TS24 7NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The successful applicant will achieve a Level 3 Business Administration qualification
Requirements
Essential qualifications
GCSE in:
- Any (grade 4 or above)
- Any (grade 4 or above)
- English (grade 4 or above)
- Maths (grade 4 or above)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
About this employer
Hartlepool is a vibrant and energetic town. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that. The authority is structured into 7 departments: Adult Services and Public Health, Children's Services, Housing Growth and Communities, Finance, IT and Digital Services, Neighbourhoods & Regulatory Services,Legal, Governance and HR and The Office of The chief Executive collectively the departments provide vital services to the public
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- The successful candidate on completion of their apprenticeship will have the opportunity to apply for any related vacancies as and when they arise
Ask a question
The contact for this apprenticeship is:
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
apprenticeships@hartlepool.gov.uk
The reference code for this apprenticeship is VAC2000034330.
Apply now
Closes in 21 days (Monday 22 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.