Business Administration Apprentice

THE FENETIC TRADING COMPANY LTD

Skipton (BD23 2QR)

Closes on Friday 28 August 2026

Posted on 9 June 2026

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Summary

The role is designed to support the day-to-day running of the business from being on the phones to completing all types of administration duties.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am until 4pm. Saturdays may be required.

35 hours a week

Start date

Monday 7 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering calls
  • Answering emails from customers
  • Answering internal emails
  • Stock count admin
  • Organising post
  • Booking customer appointments
  • Greeting customers
  • Obtaining feedback for the company
  • Helping with the creation of shipping labels
  • Contributing to team meetings
  • Helping to problem-solve team issues
  • Assisting all aspects of day-to-day office and business administration

Where you'll work

Healthcare House
Snaygill Industrial Estate
Keighley Rd
Skipton
BD23 2QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CRAVEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will be expected to come to Craven College 1 day per fortnight and at work the other 4 days (5 one week).

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Healthcare and Mobility business based in Skipton. We sell mobility products online and instore from our HQ in Skipton.

From our humble beginnings as two friends working out of an attic in Keighley, to an award winning business serving over 300,000 satisfied customers nationwide.

Since 2009 we’ve collected awards including Entrepreneur of the Year, Business of the Year, and Independent Trader of the Year at the Keighley Business Awards.

https://www.feneticwellbeing.com/pages/about-us (opens in new tab)

After this apprenticeship

There will be a permanent employment opportunity available if the candidate is successful.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Holly McFadyen

hmcfadyen@craven-college.ac.uk

07584212921

The reference code for this apprenticeship is VAC2000034306.

Apply now

Closes on Friday 28 August 2026